Patient Information Management Specialist (M-F, 9:30am-6pm)

General Summary of Position
This position is responsible for generating, updating and maintaining patients' medical records, in accordance with state, regulatory and hospital policies, procedures, and regulations and performs all duties related to the patient registration process. The role is designed to provide flexible coverage in the Admissions and HIMS departments and is focused on patient satisfaction while performing the essential functions of both areas in the hospital.

Primary Duties and Responsibilities

• EXHIBITS EXEMPLARY CUSTOMER SERVICE SKILLS IN ALL AREAS OF PERFORMANCE: Demonstrates flexibility in work assignments to best meet patient needs. Greets patients and family, and responds to their questions and concerns in a timely and engaging manner. Acts as a resource for all patients, co-workers, and visitors who contact the Admissions and HIMS departments. Learns and demonstrates the 5
• Organizational knowledge: Works effectively within and between departments Participates on inter-departmental teams and committees, communicating unit knowledge as appropriate. Provides department/unit with information and knowledge acquired during participation with interdepartmental teams and committees. Demonstrates a constructive approach during all interactions with staff, supervisors, and managers both inside and outside the unit.
• Department/Unit Specific Functions and Duties

Minimum Qualifications
Education

• High School Diploma or GED required

Experience

• 1-2 years Data entry experience in a healthcare environment. required and
• 1-2 years 2 years experience in a customer focused environment required and
• Internal candidates must pass position competencies required

Knowledge, Skills, and Abilities

• BASIC COMPUTER SKILLS AND ACCURATE DATA ENTRY
• ABILITY TO READ, WRITE AND COMMUNICATE EFFECTIVELY IN ENGLISH
• KNOWLEDGE OF HIPAA REGULATIONS ON RELEASE OF INFORMATION
• MEDICAL TERMINOLOGY- PREFERRED
• MICROSOFT OFFICE - PREFERRED

Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:

• Strong emphasis on teamwork—our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
• Strategic focus on equity, inclusion, & diversity—we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
• Comprehensive total rewards package—including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
• More career opportunities closer to home—as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.

About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It’s how we treat people.

MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.