Job details

Patient Placement Rep

This position is responsible for assisting the coordination of information to support timely and accurate registration for admissions, direct admissions, and transfers to Phoenix Children`s. Additionally, responsibilities include verification of patient demographics, insurance, and initiating authorization notifications for inpatient / outpatient admissions or status changes.

PCH Values

Family-Centered care that focuses on the need of the child first and values the family as an important member of the care team
Excellence in clinical care, service and communication
Collaborative within our institution and with others who share our mission and goals
Leadership that set the standard for pediatric health care today and innovations of the future
Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Position Duties

Accurately documents all information in the appropriate fields and/or system.
- Maintains accuracy when entering demographic and insurance information in the system.
- Accurately completes all status changes in appropriate system.
- Facilitates daily census reconciliation.
- Monitors and updates Bed Tracker system.
- Creates pre-admission accounts for all unscheduled incoming patients.
- Creates expected emergency department account visits for incoming patients/traumas.

Accurately reviews insurance requirements and initiates authorization notification/verification using an automated verification tool, insurance carrier websites, or by phone. Accurately documents all information in the appropriate fields and notates accounts.

Collaborates with Patient Placement Coordinator in a variety of patient placement duties as appropriate.
- Assists with accurately collecting required data for transfer/admission.
- Assists with determination of patient benefits/eligibility for transfer or admission to facility. Identifies whether insurance is in/out of network and follow appropriate procedure.
- Assists with incoming calls from providers or healthcare organizations.
- Coordinates bed assignments with Clinical Supervisor.
- Coordinates delivery of appropriate bed to patient room.
- Assigns beds for unit to unit transfers and admissions as pre-determined by Patient Placement Coordinator.
- Maintains accuracy of bed board.

Maintains a positive, professional work relationship with patients/guarantors, insurance companies, clinical personnel, co-workers, and management to promote teamwork, collaboration, and a positive public image for PC.