Patient Services Intermediate - job 1 of 2

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary

The Department of Orthopaedic Surgery is seeking a full-time Patient Services Intermediate Surgery Scheduler to provide surgery scheduling support to the department's surgical team. We are seeking a compassionate, enthusiastic, and patient-oriented individual who will share in the goal of creating the ideal experience for our patients, families and employees. The ability to work as part of a team is essential to the success of a person in this position.
Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to? Excellent medical, dental and vision coverage effective on your very first day 2:1 Match on retirement savings
Responsibilities*
Exercise initiative, independent judgment, and a service-oriented attitude while scheduling patients for operative procedures within an ambulatory care setting Organize and secure surgery dates for patients through direct contact in clinic or via phone. Answer patient questions about the surgery schedule as well as their expectations Coordinate and schedule pre and post-operative appointments and all relevant studies and tests as directed by faculty and nursing staff Reschedule operative procedures that have been canceled/delayed Schedule urgent patient appointments needed from ER visits Reschedule clinics that have been closed Complete insurance authorizations and obtain insurance approvals for surgeries and diagnostic tests using established insurance company guidelines Ensure information such as operative details, required equipment, and procedure codes are entered into MiChart correctly Responsible for posting scheduled surgeries to faculty calendars Act as liaison between faculty, nurses, and OR staff to move, alter, or reschedule operative procedures Initiate requests for urgent/emergent overbooks as well as incremental rooms (as needed) Prioritize and maintain OR case depots and operative waitlists Assist in the monitoring of OR utilization by faculty in efforts to maximize efficiency Work to ensure unutilized time is reallocated within the Section and/or is appropriately relinquished Work closely with work group team to ensure faculty availability and preferences are upheld, including clinic schedule changes communicated to Clinic Manager Conduct continuous improvement projects in order to affect the quality, speed, and efficiency of surgery scheduling Utilize discretion and appropriate judgment regarding sensitive and/or confidential matters Cross cover breaks and vacations with work group team Management of in-basket Perform other clinical duties as assigned including, but not limited to faxes, copying and scanning as needed Serve as a representative of the surgery scheduler team/role on various committees and workgroups, as needed Participate in staff meetings and lean initiatives
Required Qualifications*

High school diploma or an equivalent combination of education and experience 3-4 years of experience Demonstrated experience delivering excellent customer service Strong organizational skills and the ability to successfully complete multiple tasks within established and changing deadlines is required Attention to detail, follow-through, and ability to meet deadlines Time-management and multitasking skills are necessary Excellent written, verbal, and computer skills Ability and willingness to learn new skills/technologies and adapt to changing environments Ability to accept direction from multiple sources, prioritize tasks and remain adaptable to rapid changes in work Professional, flexible and a positive team player Committed to Service Excellence for patients, families, faculty and staff Knowledge of basic medical terminology Familiarity with obtaining medical records or professional Exceptional interpersonal skills
Desired Qualifications*
Clerical experience in an outpatient clinical setting Experience scheduling in MiChart Experience working within a large, complex healthcare setting Knowledge of university policies and procedures
Work Schedule

8:30 am to 5:00 pm Monday through Friday, with the exception of meetings or coverage when necessary. Hours subject to change.
Work Locations

Although this position supports our Taubman Center clinic, this position may be eligible for remote and/or flexible work opportunities at the discretion of the hiring department. Flexible work agreements are reviewed annually and are subject to change dependent on the business needs of the hiring department, throughout the course of employment.
Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
Vaccination Requirements

COVID-19 vaccinations are required for all students, faculty and staff working in the following areas: Michigan Medicine including the Medical School, Dental School, University Health Service or the Mary A. Rackham Institute. This includes those working remotely and temporary workers. More information on this new policy is available on the U-M Health Response .
U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.