Patient Services Rep

• Multi-faceted position consisting of customer service, insurance verification, registration, payment collection and data entry and referrals.
• Responsible for ensuring patient flow, medical record availability and completeness, scheduling physician/provider appointments and maintenance of physician appointment schedules.
• Receives and greets patients and visitors, ascertaining their needs and assisting them in a timely and courteous manner.
• Answers telephone promptly in a customer friendly manner.
• Collects and verifies accurate patient information and enters into registration system.
• Receives payment for services and correctly completes charge slips for data entry.
• Committed to being a team player by performing all duties as required or assigned to provide quality patient care.
• Responsibility to uphold the policies and procedures of Hillcrest Healthcare System.

QUALIFICATIONS

Want to be a part of our team? Qualifications for this position include:

• High School Diploma or GED
• Previous customer service experience preferred
• Previous medical office experience would be a plus

SKILLS

Excellent written/verbal/telephone communication skills are essential, along with basic computer knowledge, and a basic understanding of insurance, referrals, and medical records. This position will adhere to all policies, procedures, and regulations to ensure patient safety and compliance.