POSITION SUMMARY:
The duties of the Patient Support Specialist are similar to those of the Patient Support Representative
as outlined in this position summary. They differ in that the Specialist works in areas of HME with a
higher degree of complexity (e.g. Complex RT, General HME). The Patient Support Specialist is
responsible for the collection of demographic and financial information from patients to ensure a
smooth onboarding to services provided by UW Health Care Direct. This job has the responsibility for
the verification of patient eligibility for insurance benefits, including but not limited to, Medicare,
Medical Assistance, and numerous third-party payers to ensure adequate and timely reimbursement.
The Patient Support Representative is responsible for setting expectations and providing responsive
communication to patients, providers and other internal and external stakeholders regarding the status
of their order. Creation and management of sales orders in Brightree is also a core responsibility.
JOB REQUIREMENTS:
Licenses: N/A
Education: § High school diploma or equivalent required
Experience: § Customer service experience required § Minimum of three years of experience in healthcare required § Experience with home medical equipment preferred
Miscellaneous: § Ability to learn and competently work with coworkers, referral sources and patients required. § Must have the ability to learn and work with computer programs such as Health Link (Epic) and Brightree. § Proficient in medical terminology and abbreviations.
TECHNICAL RESPONSIBILITIES
equipment or supplies ordered
working to establish a positive rapport and meet the needs of every caller
qualified for needed equipment
CMNs, prior authorizations, patient questions, etc.
The University of Wisconsin–Madison is the original University of Wisconsin, created at the same time Wisconsin achieved statehood in 1848. It received Wisconsin’s land grant and became the state’s land-grant university after Congress adopted the ...
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