GTM Business Operations Strategist

Patreon is the best place for creators to fire up their fandoms, share exclusive work, and turn their passions into lasting creative businesses. Over 250,000 podcasters, writers, musicians, artists, and other creative people use Patreon to reach their biggest fans directly and earn an income for the value they provide. Creators can offer paid memberships that unlock access to exclusive work and community, or sell individual digital items from their own Patreon shops.

Ultimately, our goal is simple: fund the creative class. And we’re leaders in that space, having sent over $3.5 billion to creators since our founding. We’re continuing to invest heavily in building the best creator tools with the best team in the creator economy, and are looking for a GTM Business Operation Strategist to support our mission.

This role is based in New York, San Francisco, Los Angeles and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Role

In this role, you will partner with cross functional teams and leaders in the business to drive rapid growth, retention, and scale. You will help the business identify most critical opportunities, leveraging data and insights to drive change in our processes and strategies. You will be a core member of the Business Operations and Enablement team, who will own complex strategic topics that span multiple business units, including our Creator Acquisition, Creator Management, Creator Marketing, and Engineering and Product teams.  

On a day-to-day basis, this role will drive process improvement, creating and driving strategic initiatives, and working with data analytics and insights to identify areas of improvement. This role will work to discover white space of opportunity within the org to refine our processes, improve our programs for rapid growth initiatives, and build better processes for data analysis and insights discovery. 

Here’s a quick look of some of the responsibilities of the role: 

• Act as a liaison and partner with Data Science, UXR, MR, machine learning, and external vendors to identify and prioritize the right data requests, build data briefs, and uncover insights to provide to the broader operations organization 

• Identify strategic initiatives that would drive scaled programs and processes that support the business’ potential for rapid growth 

• Use business insights to identify high priority opportunities within the business that support growth, creator retention, and member retention 

• Build businesses cases for which programs and initiatives should be prioritized based off of insights, research, and gaps 

• Independently own key strategic initiatives (or critical work streams within broader programs) from initial concept to execution, change management, iteration, and measurement 

About You

• Data driven with strong analytical and insights background - demonstrated through experience identifying, gathering, and analyzing the right data to inform business decisions and priorities 

• Experience creating business strategies in a fast-paced environment, while balancing for the right priorities and outcomes across all departments

• Operates in an ambiguous environment without a lot of oversight, intrinsically motivated to drive better outcomes for the business 

• 5-7 years of experience in consulting, strategy, business operations, business development, or analytics 

• Experience interacting with senior leadership and establishing credibility as a strategic partner to cross functional teams and colleagues

• Systems thinker who is able to make connections between strategies and departments, driving stronger outcomes across all 

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win. 

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver. 

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.