Customer Support with German for The Biggest Search Engine - Relocation Covered

Patrique Mercier Recruitment is currently looking for a Customer Support professional with fluency in German for a position with the biggest search engine company. This is an exciting opportunity that includes full relocation coverage, allowing you to provide exceptional support to German-speaking customers in a new and vibrant location.

As a Customer Support representative, you will have the opportunity to assist customers with their inquiries, provide troubleshooting support, and ensure customer satisfaction. Your main responsibilities will include responding to customer queries via various communication channels, maintaining accurate customer records, and escalating complex issues when necessary.

Our client is renowned for its excellence in customer service and offers a supportive and collaborative work environment. Joining our client's team will not only allow you to work with cutting-edge technology but also provide you with opportunities for professional growth.

Responsibilities

• Provide exceptional customer support in German
• Respond to and resolve customer inquiries and issues
• Escalate complex problems to the appropriate departments, when necessary
• Maintain accurate and detailed customer records
• Collaborate with team members to ensure customer satisfaction
• Keep up-to-date with product knowledge
• Adhere to company policies and procedures

• Fluency in German and English, both written and spoken
• Prior experience in customer support or a related field
• Excellent communication and problem-solving skills
• Ability to handle customer inquiries and provide effective solutions
• Strong attention to detail and multitasking abilities
• Proficiency in using computer systems and software applications
• Willingness to relocate, with full relocation coverage provided

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )