French Speaking Customer Service for High-End Coffee Machines - Remote in Greece - job 2 of 2

Patrique Mercier Recruitment FR is excited to present a remote opportunity for a French Speaking Customer Service Representative for a renowned brand specializing in high-end coffee machines. This role is perfect for coffee enthusiasts who are passionate about providing exceptional customer support while working from the comfort of their own home in Greece.

Responsibilities

• Deliver outstanding customer service to French-speaking clients via phone, email, and chat.
• Assist customers with product inquiries, order placements, and technical support for coffee machines.
• Provide guidance and troubleshooting assistance to resolve customer issues efficiently.
• Maintain up-to-date knowledge of product features, specifications, and best practices for use.
• Document all customer interactions thoroughly and accurately for continuous improvement.
• Collaborate with internal teams to ensure swift resolution of customer concerns and inquiries.
• Promote the brand’s products and offer personalized recommendations based on customer needs.

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably in the home appliances or luxury goods sector.
• Strong communication skills and a genuine passion for helping customers.
• Problem-solving abilities and the capability to handle customer inquiries under pressure.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with excellent organizational skills.
• A love for coffee and an interest in coffee machines is a significant advantage!

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks