French Speaking Customer Service for One of a Big IT Company - Remote in Greece

Patrique Mercier Recruitment FR is thrilled to present a remote opportunity for a French Speaking Customer Service Representative for one of the Big IT Companies. This position allows you to assist clients from the comfort of your home in Greece while contributing to the success of a leading name in the technology industry. If you are passionate about technology and enjoy helping others, this role is perfect for you!

Responsibilities

• Provide excellent customer service to French-speaking clients via phone, email, and chat.
• Assist customers with product inquiries, technical support, and troubleshooting.
• Guide clients through the use of the company’s software and services, ensuring a smooth user experience.
• Document all customer interactions accurately to maintain comprehensive service records.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Stay informed about the company’s products, services, and policies to provide accurate information.
• Actively contribute to improving the overall customer experience and satisfaction.

• Fluency in French and English, both written and spoken.
• Experience in customer service, preferably in the IT or technology sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and technical aptitude.
• Familiarity with customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• Ability to work independently in a remote environment.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks