French Speaking Customer Support for the Banking Industry - Remote in Greece

Patrique Mercier Recruitment FR is committed to connecting talented individuals with fulfilling career opportunities. We are currently hiring a French Speaking Customer Support Representative for the Banking Industry, offering a remote position based in Greece. This role is ideal for those who are passionate about finance and dedicated to providing outstanding service to clients in the banking sector.

Responsibilities

• Deliver exceptional customer support to French-speaking clients regarding banking products and services through phone, email, and chat.
• Assist customers with inquiries related to account management, transactions, and financial products.
• Effectively address customer complaints and provide timely resolutions to ensure high levels of satisfaction.
• Maintain comprehensive records of customer interactions and manage follow-ups on pending issues.
• Collaborate with internal teams to tackle more complex customer queries and enhance service quality.
• Educate clients about banking processes, new product offerings, and security measures to enhance their experience.
• Gather and analyze customer feedback to support ongoing improvements in service delivery.

• Fluency in French and English, both written and spoken.
• Experience in customer support roles, preferably in the banking or financial services sector.
• Excellent communication skills and a customer-first mindset.
• Detail-oriented with strong organizational and time-management abilities.
• Familiarity with CRM software and standard office applications.
• Strong problem-solving skills and ability to work well under pressure.
• Willingness to work flexible hours, including evenings and weekends as necessary.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks