German Speaking Customer Support Representative - Remote in Greece

Patrique Mercier Recruitment FR, a leading recruitment agency focused on matching talented individuals with exciting job opportunities throughout Greece, is looking for a German Speaking Customer Support Representative for a remote position. This role is perfect for candidates who are eager to provide exceptional customer service from the comfort of their own home while supporting German-speaking clients.

Responsibilities

• Deliver exceptional customer support to German-speaking clients via phone, email, and live chat.
• Assist customers with inquiries regarding products, services, and account-related issues.
• Effectively troubleshoot and resolve customer complaints to ensure satisfaction.
• Maintain accurate records of customer interactions in the CRM system for follow-up and reporting purposes.
• Collaborate with team members remotely to ensure consistent service quality and enhance the customer experience.
• Identify and propose improvements to enhance the service delivery process.
• Stay updated on company products and services to provide accurate and helpful information to customers.

• Fluency in German and English, both spoken and written.
• Previous experience in customer service or support roles is preferred.
• Strong communication and interpersonal skills.
• Proactive problem-solving skills with a focus on customer satisfaction.
• Able to manage multiple responsibilities and perform well under pressure.
• Proficiency with CRM software and general computer applications.
• Positive, approachable demeanor with a commitment to high-quality service.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks