Italian Speaking Airline Customer Service Specialist - Athens (Remote in Greece)

As an Italian Speaking Airline Customer Service Specialist at Patrique Mercier Recruitment FR, you will be responsible for delivering exceptional customer service to clients via phone, email, and chat. Your duties include assisting customers with inquiries related to flight arrangements, resolving issues concerning cancellations and baggage, and documenting all interactions in a CRM system. Staying informed about airline policies and industry regulations is also vital to ensure you provide the most accurate information and support.

To qualify for the Italian Speaking Airline Customer Service Specialist position at Patrique Mercier Recruitment FR, you need to be fluent in both Italian and English, with outstanding communication skills. Ideally, you should have previous customer service experience, particularly within the airline or travel industry. Proficiency in customer service software and Microsoft Office tools is also necessary, alongside a strong focus on customer satisfaction and problem resolution.

Yes, Patrique Mercier Recruitment FR offers fully paid training for the Italian Speaking Airline Customer Service Specialist role. This training will help you refine your skills and deepen your product knowledge, ensuring you are well-prepared to support our Italian-speaking airline customers with confidence and expertise.

The work hours for the Italian Speaking Airline Customer Service Specialist role at Patrique Mercier Recruitment FR may vary depending on customer demand and business needs. Flexibility is often required as the airline industry operates around the clock. The specifics will be discussed during the interview process to ensure they match your lifestyle and commitments.

Absolutely! Besides a fulfilling career experience, Patrique Mercier Recruitment FR provides a range of benefits for the Italian Speaking Airline Customer Service Specialist position, including private health insurance, a performance bonus, and two extra salaries per year. The company also offers free Greek lessons and other perks to enrich your experience while working remotely from Greece.

When answering this question, think of a specific example from your past experience that highlights your problem-solving abilities. Structure your answer using the STAR method - Situation, Task, Action, Result - to convey your approach effectively. Describe the situation, the task at hand, the actions you took to resolve the issue, and the final positive outcome.

In a high-stress environment, maintaining clear and calm communication is key. Explain your strategies, such as active listening, confirming understanding by paraphrasing, and providing concise information tailored to the customer's needs. This approach not only helps in resolving issues but also builds trust and rapport with customers.

Discuss any customer service software you have used in your previous roles. If you have experience with specific systems, mention those. Explain how you utilized these tools to enhance customer experience, manage inquiries, and ensure efficient operations within the team.

This question is your chance to express your genuine interest in the role and the company. Talk about your passion for travel and helping people, plus what draws you to Patrique Mercier Recruitment FR, such as their commitment to customer satisfaction and the supportive work environment they offer.

Explain your proactive approach to staying informed about industry changes. Mention resources like airline publications, industry forums, and company training materials. You can also talk about any previous experiences where staying current with policies directly influenced your work performance.

Demonstrate your conflict resolution skills by outlining a step-by-step approach. Emphasize the importance of listening to the customer, acknowledging their concerns, and offering empathetic responses. Share a previous experience if you have one, to illustrate your capability in managing such situations effectively.

Reflect on a specific team project or initiative you were involved in that led to improved customer service. Outline your role, the collaborative process, and the successful outcomes that resulted, including any measurable improvements in customer satisfaction.

Describe your organizational skills and how you effectively prioritize tasks. You might mention using tools like queues, action lists, or time management techniques to ensure urgent inquiries are addressed quickly while remaining attentive to ongoing customer needs.

Discuss the unique challenges of the airline industry, including high customer expectations and the impact of delays or cancellations. Highlight how excellent customer service not only enhances the passenger experience but also builds brand loyalty and trust, which is vital for repeat business.

Share your personal motivations for working in customer service, such as a genuine passion for helping others or the joy of solving problems. Discuss how positive feedback from customers and the satisfaction of making someone’s travel experience better drive you to perform at your best.