Italian Speaking Online iGaming Customer Support
Patrique Mercier Recruitment FR is excited to add to our team! We are currently looking for an Italian Speaking Online iGaming Customer Support Representative. This position is perfect for individuals who have a passion for online gaming and want to help Italian-speaking clients navigate their gaming experiences while providing exceptional customer service.
Responsibilities
- Deliver outstanding customer support to Italian-speaking users via phone, email, and live chat.
- Assist clients with inquiries related to their accounts, game details, deposits, withdrawals, and promotional offers.
- Quickly and effectively resolve customer complaints to ensure an enjoyable gaming experience.
- Document all customer interactions and issues for future reference and quality assurance.
- Work closely with technical teams to troubleshoot customer issues and ensure prompt resolutions.
- Stay informed about gaming regulations, industry changes, and platform updates to provide accurate guidance.
- Solicit customer feedback to continually enhance the level of service offered.
- Fluent in Italian and English, both written and verbal.
- Prior experience in customer service, preferably in the iGaming or online gaming sector.
- Strong knowledge of online gaming platforms and products.
- Excellent written and verbal communication skills with a proactive approach to customer satisfaction.
- Familiarity with customer support tools and standard software applications.
- Strong analytical and problem-solving skills.
- Willingness to work flexible hours, including weekends and nights if required.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks
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