Job details

Nordic Speaking Customer Support Representatives for Jewelry - Remote in Greece - job 1 of 2

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for Nordic Speaking Customer Support Representatives for a prestigious Jewelry brand, available in a remote capacity from Greece. This role is ideal for individuals who are passionate about providing top-tier customer service and have a keen interest in luxury jewelry.

Responsibilities

Provide outstanding customer support to Nordic-speaking clients through various communication channels, including phone, email, and live chat.
Assist customers with inquiries regarding jewelry products, order tracking, and after-sales service.
Offer detailed product information and personalized recommendations to enhance customer purchasing decisions.
Address and resolve customer complaints with a high degree of professionalism and care.
Maintain an up-to-date knowledge of the jewelry collection to facilitate informed client conversations.
Accurately document customer interactions and queries in the CRM system for effective follow-up and support.
Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.

Fluency in Nordic languages (Danish, Swedish, Finnish, or Norwegian) as well as English, both written and spoken.
Prior experience in customer support, preferably within the luxury retail or jewelry sectors is strongly preferred.
Solid understanding of customer service best practices and luxury market dynamics.
Excellent communication skills and a strong customer-centric approach.
Proficient problem-solving skills with a knack for managing complex client inquiries.
Familiarity with CRM systems and Microsoft Office applications.
Detail-oriented and organized, with the ability to multitask effectively in a remote work environment.