Job details

Nordic Speaking Customer Service Financial Sector - Remote in Greece

Patrique Mercier Recruitment FR is a recognized recruitment agency that specializes in matching top talent with exceptional job opportunities across Greece. We are thrilled to offer a position for a Nordic Speaking Customer Service Representative in the Financial Sector, available as a remote role in Greece. This position is perfect for individuals who are dedicated to providing outstanding customer service and have a strong command of Nordic languages.

Responsibilities

Deliver exceptional customer service to Nordic-speaking clients in the financial sector through various communication platforms, including phone, email, and live chat.
Assist customers with inquiries related to their accounts, transactions, and financial service products.
Provide comprehensive information on various financial services and products, helping clients make educated choices.
Record and maintain accurate documentation of customer interactions in the CRM system.
Collaborate with internal teams to troubleshoot and resolve complex financial inquiries.
Analyze customer feedback to identify areas for service improvement and enhance overall satisfaction.
Adhere to all relevant regulations and company policies during customer interactions.

Fluency in a Nordic language (Danish, Norwegian, Swedish, or Finnish) and English, both written and spoken.
Previous experience in customer service, particularly within the financial sector, is preferred.
Sound knowledge of financial products and services is a significant advantage.
Excellent communication and interpersonal skills focused on customer satisfaction.
Ability to manage sensitive information responsibly and with professionalism.
Familiarity with CRM systems and proficiency in Microsoft Office Suite.
Strong analytical and problem-solving skills, with attention to detail.