Job details

Italian Speaking Customer Support Representatives for Pandora

Patrique Mercier Recruitment is currently looking for Italian Speaking Customer Support Representatives for Pandora, a well-known jewelry company. This is an exciting opportunity to join a dynamic and supportive team, providing exceptional customer support to Italian-speaking customers.

As an Italian Speaking Customer Support Representative for Pandora, your main responsibility will be to assist customers with their inquiries, provide guidance on product selection and purchase, and ensure a seamless customer experience. You will serve as the primary point of contact for Italian-speaking customers, representing the Pandora brand and upholding the company's high-quality standards.

Joining Pandora means becoming part of a global brand recognized for its creativity, craftsmanship, and commitment to customer satisfaction. By joining the Pandora team, you will have the chance to enhance your skills, work in a supportive environment, and contribute to the success of an established company.

Responsibilities

Deliver exceptional customer support to Italian-speaking customers
Handle customer inquiries via phone, email, and chat channels
Assist customers with product selection, purchasing process, and after-sales support
Resolve customer issues and complaints promptly and effectively
Maintain accurate and up-to-date customer records
Collaborate with internal teams to ensure a smooth customer experience
Stay informed about product knowledge, promotions, and company updates

Fluency in Italian and English, both written and spoken
Prior experience in customer support or similar roles
Strong communication and interpersonal skills
Ability to provide outstanding customer service and ensure customer satisfaction
Excellent problem-solving and decision-making abilities
Attention to detail and ability to multitask effectively
Proficient in using computer systems and customer support tools
Adaptability to a fast-paced and dynamic work environment