Job details

German Speaking Technical Support Roles with full relocation - Remote in Greece

Patrique Mercier Recruitment Nordic is excited to present an incredible opportunity for German Speaking Technical Support specialists to join our dedicated team in a remote setting based in Greece. This position comes with full relocation support, enabling you to work in the beautiful landscapes of Greece while providing exceptional service to our clients. As a Technical Support Specialist, you will be responsible for assisting German-speaking clients with their technical inquiries, troubleshooting various issues, and delivering top-tier customer service related to IT products and services. If you have a strong technical foundation and a passion for helping others, we would love to hear from you!

Responsibilities

Offer outstanding technical support to German-speaking customers through phone, email, and chat.
Troubleshoot and resolve a range of technical issues related to software, hardware, and networking.
Guide customers through problem-solving processes with clear and effective communication.
Accurately document customer interactions and the resolutions of technical issues.
Collaborate with fellow team members to improve service delivery and enhance customer satisfaction.
Provide valuable feedback on common technical challenges to aid in the refinement of support processes.

Fluency in German (spoken and written) is essential.
Previous experience in technical support or a related IT role is highly preferred.
Strong analytical skills with the ability to clearly communicate technical concepts.
Excellent communication skills with a strong customer service orientation.
Technical knowledge of computer systems, software applications, and networking fundamentals.
Comfortable working in a remote environment with a stable internet connection.
Willingness to relocate to Greece, with full relocation expenses covered by the company.