Job details

Italian Speaking Technical Support Roles with full relocation - Remote in Greece

Patrique Mercier Recruitment Nordic is thrilled to offer an exceptional opportunity for Italian Speaking Technical Support specialists to join our remote team based in Greece. This position provides the flexibility of remote work while still being a part of a vibrant and collaborative team, allowing you to work from the comfort of your own home in beautiful Greece. As a Technical Support Specialist, you will support Italian-speaking clients by addressing technical inquiries, troubleshooting a range of issues, and delivering outstanding customer service related to IT products and services. If you have a solid technical background and a passion for helping others, we want to hear from you!

Responsibilities

Provide excellent technical support to Italian-speaking customers via phone, email, and chat.
Troubleshoot and resolve technical issues related to software, hardware, and networking.
Assist customers in navigating technical challenges with clear, concise guidance.
Maintain accurate documentation of customer interactions and issue resolutions.
Collaborate with team members to enhance service quality and improve customer satisfaction.
Contribute insights to help refine support processes and systems.

Fluency in Italian (spoken and written) is essential.
Previous experience in technical support or related IT fields is highly desirable.
Strong analytical skills and the ability to articulate technical concepts clearly.
Outstanding communication skills and a strong customer-focused mindset.
Technical knowledge of computer systems, software applications, and networking principles.
Ability to work independently while effectively collaborating with a remote team.
Comfortable working in a remote environment, with reliable internet access.