Job details

Nordic Speaking Technical Support Roles with full relocation - Remote in Greece

Patrique Mercier Recruitment Nordic is thrilled to provide a fantastic opportunity for Nordic Speaking Technical Support specialists to join our passionate team in a remote setting based in Greece. This role offers full relocation assistance, giving you the chance to work from the stunning backdrop of Greece while contributing to a collaborative and innovative work environment. As a Technical Support Specialist, your primary responsibility will be to assist Nordic-speaking clients with technical inquiries, troubleshoot issues, and ensure a high level of customer satisfaction related to IT products and services. If you have a solid technical foundation and enjoy helping others, we invite you to apply!

Responsibilities

Deliver excellent technical support to Nordic-speaking customers via phone, email, and chat.
Troubleshoot and resolve a variety of technical issues, including software, hardware, and network problems.
Guide customers through diagnostics and provide clear, concise assistance.
Maintain detailed records of customer interactions and resolution steps.
Work collaboratively with team members to enhance service quality and optimize customer experiences.
Provide insights on recurring technical issues to help refine support processes.

Fluency in a Nordic language (e.g., Swedish, Norwegian, Finnish, or Danish) is required.
Prior experience in technical support or a related IT field is advantageous.
Strong analytical and problem-solving skills, with the ability to convey technical concepts clearly.
Outstanding communication skills and a customer-focused mindset.
Technical knowledge of computer systems, software applications, and networking fundamentals.
Comfortable working in a remote setup, with a reliable internet connection.
Willingness to relocate to Greece, with full relocation assistance provided.