Remote Chat Support Associate

• *Job Title: Remote Chat Support Associate**• *Company: Nextdoor**• *Location: Dallas, Texas, US**• *Job Type: Part-time**• *Seniority: Associate Level**• *Years of Experience: 4**• *About Nextdoor:**Nextdoor is a trusted platform for neighbors to connect and communicate about local issues, services, and recommendations. We're dedicated to fostering a sense of community, providing valuable resources, and ensuring that our members have a safe and welcoming environment. Join us in our mission to strengthen neighborhoods and make the world a better place.• *Job Overview:**Nextdoor is seeking a motivated and resilient Remote Chat Support Associate to join our dynamic support team. The ideal candidate will possess a strong passion for customer service and community engagement, with a commitment to excellence in every interaction. This role is crucial in helping our users navigate the platform and resolve any queries or issues they may encounter.• *Key Responsibilities:**- **Customer Support:** Respond promptly and efficiently to user inquiries through our chat support system while maintaining a professional and positive demeanor.- **Problem Resolution:** Utilize effective problem-solving skills to troubleshoot issues, provide solutions, and guide users through the various features of the Nextdoor platform.- **User Engagement:** Build rapport with users by being empathetic and understanding their needs, ensuring a positive experience during every interaction.- **Feedback Collection:** Gather user feedback and insights during interactions and communicate this information to relevant internal teams to enhance platform functionality and user experience.- **Documentation:** Accurately record interactions and resolutions in our customer support management system, ensuring that all information is up-to-date and correctly categorized.- **Product Knowledge:** Stay informed about Nextdoor’s products, services, and features to provide relevant and accurate information to users.- **Training and Development:** Participate in ongoing training sessions and professional development opportunities to enhance skills and knowledge.- **Quality Assurance:** Adhere to company standards for quality and customer satisfaction in all communications, striving for excellence in every aspect of work.• *Requirements:**- **Experience:** Minimum of 4 years of experience in a chat support or customer service role, preferably in a remote environment.- **Technical Skills:** Proficient in using chat support systems, customer relationship management (CRM) software, and general tech-savvy capabilities.- **Personality Traits:**- **Motivated:** Demonstrate a strong initiative in completing tasks and achieving goals without direct supervision.- **Resilient:** Maintain a positive attitude and the ability to handle challenging situations with poise.- **Soft Skills:**- **Emotional Intelligence:** Ability to recognize and respond to emotions in others, ensuring a supportive and understanding interaction.- **Negotiation Skills:** Skilled in navigating discussions, finding common ground, and resolving conflicts effectively.• *Benefits:**- Retirement plan options to help you save for your future.- Ongoing training and professional development opportunities to enhance your skills and career growth.- Vision insurance to take care of your eye health.• *Working Environment:**At Nextdoor, we prioritize quality in all aspects of our work, products, and services. We believe in creating a collaborative and motivating environment that encourages team members to deliver the best possible experiences for our users.• *Deadline to Apply:** September 19, 2024• *Equal Opportunity Statement:**Nextdoor is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Remote Chat Support Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.