Slovenian Speaking Customer Service for Tobacco company - Hybrid from Athens

As a Slovenian Speaking Customer Service representative at Patrique Mercier Recruitment, you will be responsible for delivering outstanding service via various communication channels, assisting customers with their inquiries regarding tobacco products, resolving any complaints efficiently, and documenting interactions accurately in the CRM system. Your role also includes providing information about promotions and company policies, collaborating with team members to enhance the service quality, and participating in training sessions to stay updated on product knowledge.

To qualify for the Slovenian Speaking Customer Service role at Patrique Mercier Recruitment, candidates should be fluent in Slovenian, both spoken and written. Strong communication and interpersonal skills are essential, alongside previous experience in customer service or a related field. Problem-solving abilities with a focus on customer satisfaction, a knack for working independently and as part of a team, and an interest in the tobacco industry are also advantageous.

The Slovenian Speaking Customer Service position at Patrique Mercier Recruitment offers a range of benefits, including private health insurance, performance bonuses, two extra salaries per year, fully paid training, and a great salary. Moreover, for candidates needing to relocate, a fully paid relocation package covering flight, transfer, and hotel accommodation will be provided.

To excel as a Slovenian Speaking Customer Service representative at Patrique Mercier Recruitment, focus on developing excellent communication skills, actively listening to customer concerns, and providing timely and effective solutions. Stay informed about the tobacco industry and product knowledge through training opportunities, and collaborate closely with your team to improve service quality continuously. Your commitment to customer satisfaction will be key to your success!

As a Slovenian Speaking Customer Service representative, you can expect hands-on training that includes product knowledge, customer management software proficiency, and industry-specific insights. The training sessions are designed to ensure you remain updated on current products, promotions, and best practices in customer service, equipping you to provide exceptional assistance to clients.

In handling a difficult customer interaction, I would remain calm, listen to the customer's concerns attentively, and empathize with their frustrations. It's important to assure the customer that I am here to help, and then provide a clear and effective solution. When customers feel heard and valued, they are often more willing to engage positively.

To stay organized managing customer inquiries, I utilize a customer relationship management (CRM) system to document interactions and track follow-ups. Prioritizing tasks based on urgency also helps, and I make sure to set reminders for follow-ups to ensure no request goes unanswered.

Product knowledge is crucial in customer service as it instills confidence in both the representative and the customer. When representatives are knowledgeable, they can provide accurate information and solutions quickly, which enhances the customer experience and trust in the brand.

To resolve a customer complaint about a product, I would first listen carefully to understand the issue, apologize for the inconvenience caused, and gather all relevant information. After analyzing the complaint, I would provide a solution, whether that’s a replacement, refund, or product explanation. Finally, I’d follow up to ensure the customer is satisfied with the resolution.

When facing multiple inquiries, I prioritize based on urgency and complexity. I start with issues that have a significant impact on customers or those requiring immediate attention. Efficient multitasking and clear communication with customers about wait times are also essential to maintain a positive service experience.

I recall a situation where a customer received a defective product. After apologizing and listening to their frustration, I arranged for an immediate replacement and offered a discount on their next purchase as a goodwill gesture. The customer expressed gratitude for the quick resolution and ended up providing positive feedback about their experience.

Teamwork is vital in delivering excellent customer service as it fosters collaboration and ensures that knowledge and skills are shared. When team members support each other, it improves problem-solving capabilities and creates a cohesive environment where customer needs are met efficiently.

I stay updated on product changes and industry trends through regular training sessions, participating in webinars, and reading industry-related content. Engaging with customer feedback also helps me understand how products are perceived and what changes may be necessary.

The most rewarding aspect of working in customer service for me is the opportunity to help others. It’s fulfilling to resolve inquiries and see how my support can positively affect a customer’s day or experience with a product or service.

The ideal customer service experience is one where the customer feels valued, understood, and supported throughout their journey. It involves timely responses, knowledgeable assistance, and an overall atmosphere of care and professionalism that leaves the customer satisfied and likely to return.