Job details

German Speaking Client Success Coordinator, REMOTE in Greece

Join Patrique Mercier Recruitment PT in an exciting remote opportunity as a German Speaking Client Success Coordinator based in Greece! This role is ideal for individuals who are passionate about client relationships and desire a flexible working environment while contributing to our client success initiatives.

As the German Speaking Client Success Coordinator, you will be responsible for ensuring our German-speaking clients receive exceptional service and support. Your role will include managing client communications, resolving issues, and driving engagement strategies that enhance overall satisfaction. If you are a dedicated professional looking to make an impactful difference, we want to hear from you!

Responsibilities

Serve as the primary contact for German-speaking clients, addressing their inquiries and supporting their needs.
Facilitate a smooth onboarding process for new clients to ensure they feel welcomed and informed.
Track and analyze client satisfaction metrics, implementing improvements as needed.
Collaborate closely with internal teams to provide customized solutions and resolve any challenges faced by clients.
Collect and utilize client feedback to drive future enhancements in services and products.
Build long-lasting relationships with clients to foster loyalty and retention.
Engage in continuous learning and training to stay updated on product offerings and industry trends.

Fluency in German (both spoken and written) with outstanding communication skills.
Proficient in English to ensure effective teamwork and communication.
Experience in client success, account management, or customer support is advantageous.
Excellent organizational skills and keen attention to detail.
Proactive problem-solving abilities and a customer-centric approach.
Capability to work independently and manage multiple priorities in a fast-paced setting.
Eligible to work in a remote setup while based in Greece.