Spanish Speaking Customer Service for E-commerce Department
Patrique Mercier Recruitment is dedicated to connecting talented multilingual professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Service Representative for the E-commerce Department of a well-known company. This role offers the chance to engage with customers in the vibrant world of online retail while utilizing your language skills to provide exceptional service. As part of our client-focused team, you will handle customer inquiries, assist with orders, and ensure a seamless shopping experience for Spanish-speaking customers. Join us and become a key player in enhancing customer satisfaction in the dynamic e-commerce sector.
Responsibilities
- Provide high-quality customer support to Spanish-speaking clients through various channels, including phone, email, and chat.
- Assist customers with inquiries about products, orders, and services, ensuring a smooth purchasing experience.
- Resolve customer issues and complaints efficiently and effectively.
- Document interactions and maintain accurate records in the customer management system.
- Collaborate with other departments to enhance service delivery and product support.
- Stay up-to-date on product knowledge, company policies, and e-commerce trends.
- Contribute to team goals and initiatives aimed at improving customer satisfaction.
- Fluency in Spanish and English (both written and spoken); knowledge of additional languages is a plus.
- Experience in customer service or e-commerce is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Familiarity with customer service software and e-commerce platforms.
- Enthusiasm for helping customers and a commitment to service excellence.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
Average salary estimate
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