Job details

Italian Speaking Customer Service for High-End Coffee Machines -Remote in Greece

Patrique Mercier Recruitment is thrilled to offer an exciting remote opportunity for an Italian Speaking Customer Service Representative for High-End Coffee Machines. You will provide exceptional customer support from the comfort of your home in Greece. In this role, you will assist Italian-speaking customers with inquiries, troubleshooting, and guidance on premium coffee machines, ensuring they have a delightful coffee experience. If you are passionate about coffee and love helping others, this role is perfect for you!

Responsibilities

Deliver outstanding customer service to Italian-speaking clients regarding high-end coffee machines.
Assist with inquiries, troubleshoot technical issues, and guide customers through installation and usage.
Document customer interactions comprehensively in the CRM system for smooth tracking and resolution.
Work closely with technical support teams to resolve complex issues efficiently.
Provide expert advice on product features, maintenance, and recommendations to enhance the customer's coffee experience.
Ensure high levels of customer satisfaction through personalized service and attention.

Fluency in Italian and English; knowledge of additional languages is a plus.
Experience in customer service, ideally with high-end or luxury products.
Excellent communication and interpersonal skills, with a strong customer focus.
Technical knowledge or experience with coffee machines or similar appliances is an advantage.
Proficient with CRM software and general computer applications.
Ability to work independently and manage time effectively in a remote setting.