Spanish Speaking Technical Support for Customers - Remote in Greece

Patrique Mercier Recruitment is delighted to present a wonderful opportunity for Spanish Speaking Technical Support Representatives for Customers, with the flexibility of working remotely in Greece. In this essential role, you will provide exceptional technical support to our Spanish-speaking clientele, helping them troubleshoot product issues and ensuring a smooth customer experience. If you are passionate about technology and customer satisfaction, we want you on our team!

Responsibilities

• Deliver high-quality technical support to Spanish-speaking customers through various channels including phone, email, and chat.
• Effectively diagnose and troubleshoot product-related issues, providing clear and actionable solutions.
• Accurately document all customer interactions and resolutions in the CRM system.
• Educate customers on product features and provide best practices for optimal use.
• Collaborate with technical teams to escalate and manage more complex issues as necessary.
• Remain informed about product developments and industry trends to provide knowledgeable support.

• Fluency in Spanish and English; knowledge of additional languages is a plus.
• Demonstrated experience in technical support or customer service roles, preferably in technology.
• Strong problem-solving and analytical skills, with a commitment to customer-centric service.
• Excellent communication abilities, with the capability to simplify technical information for customers.
• Familiarity with CRM systems and basic troubleshooting methodologies.
• Ability to thrive in a remote working environment while managing multiple priorities effectively.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )