Job details
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Customer Support Specialist
Payhawk is a leading global spend management solution provider looking for a Customer Support Specialist to ensure customers have the best support experience with our products.
Skills
- At least 2 years of customer support experience
- Fluency in English
- Experience with case/ticket management systems
- Excellent communication and problem-solving skills
- Proactive attitude and attention to detail
Responsibilities
- Respond to customer queries via phone, email or chat
- Analyze and report product malfunctions
- Proactively engage with customers to solve issues
- Follow up to ensure technical issues are resolved
- Identify customer needs and assist with product features
- Share feedback with Product, Sales and Marketing teams
- Maintain internal databases regarding technical issues
- Collaborate with the Product team on help center articles
- Communicate with external stakeholders
- Manage delivery tracking for physical cards
- Work with Customer Success Specialists on customer retention
Benefits
- 30 days holiday paid leave
- Competitive compensation package
- Exchange policy to another Payhawk office
- Flexible working hours with remote opportunity
- Regular team-wide events
- Opportunity to use Payhawk products
To read the complete job description, please click on the ‘Apply’ button
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
SALARY RANGE
$30,000/yr - $50,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
July 27, 2024
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