Job details

Payments Support Specialist

Payments Support Specialist

Are you someone who loves to partner with those at the heart of sales? Do you have a knack for entering data quickly and carefully to help start our customer's journey to making their payment processing easier and in return helping their business? If so, we have an opportunity for you to be a leader and set the standard.

We are seeking a Payments Support Specialist to support Merchant Services Sales and partner with inside sales reps and account managers to ensure a smooth and efficient process from beginning to end. Our support oriented team is focused on excellent sales support and customer service. You will be the payments support specialist and will take on national account boarding, interface with various payment processors and payment gateways for such things as ISO-level disputes, communications and updates, being a live knowledge base when the broader operations team needs answers to specialized questions. You will be that primary point of contact. You will also be looked upon to assist, own and tackle projects and testing for our payments processing products. Attention to detail is a critical requirement for this role. You will need to ensure that all tasks are completed with the highest level of accuracy and precision.

About Us

Stellar Software sells Marina specific software applications designed to help automate Marina process and modernize the Marina industry from a Technology Perspective.
We have Desktop, Tablet and Mobile based applications that allow Marinas to: take online reservations, manage inventory, sell items, manage tasks, automate pricing, track inventory status, communicate with customers and automate their marketing efforts
We consult, we counsel, we dream, we build, and we deliver awesome code and excellent products.
We know that our clients don't just need a Software Platform, they need a partner. So our approach is relational, practical, and down-to-earth. We treat clients like we would want to be treated because it's the right thing to do and a great way to grow.

What you will do everyday:

Be the point of contact for all national account boarding and provide stellar customer service to those high touch clients
Partner with our inside sales team to onboard new customers, upgrade existing customers to ensure a smooth transition with our product
Be the interface with the various payment gateways and processors we work with
Craft ISO-level dispute responses, communications and updates
Be the go to person for the bigger operations team that includes technical support, sales, engineering, and product specialists for those hard to answer questions and challenges with all things Merchant Services
Own and drive the documentation for boarding processes to ramp future sales support reps and all the support processes and common cases to ramp up the Merchant Service Tech Support team
Be the driving force managing our BI request backlog on behalf of SLMS Sales and Support teams
Run with projects such as: assisting with diligence on acquisitions, testing, documenting bugs, coordinating with Product and Engineering for EMV terminal roll-out, and the migration of acquired customers from legacy processors to direct integrations just to name a few

What you need to bring to the table:

Merchant Services and payments processing support experience
Excellent communication and interpersonal skills, specifically with customer interfacing
Ability to follow directions and learn new systems quickly and thrive in a fast-paced working environment.
Experience with data entry with high attention to detail while handling highly sensitive information

Bonus points for experience with:

An associates and/or a bachelor's degree
Knowledge of ISO standards

All applicants must be currently authorized to work in the United States on a full-time basis.

Location: REMOTE

Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That's why we've built the industry's first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.

Benefits and Perks:

Generous health coverage for you and your family, including short- and long-term disability coverage, 401(k) and HSA matching, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
Engage remotely! Since 2020, we've transitioned to a fully remote environment but that doesn't mean we're not connected. We continue to run regular contests, trivia games, and virtual happy hours!
Instant-access and flexible vacation. We trust you, so we have a 'take what you need' vacation policy. No waiting to use it or need for accruals.
Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.
Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.

Don't check all the boxes? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification, especially in the tech industry. At Storable, we are devoted to strengthening and upholding a diverse, inclusive, and authentic workplace. If you're excited about this role but your professional background doesn't perfectly align with the qualifications above, we encourage you to apply. Even if this role isn't the right match, we would love to have your resume on file for future opportunities!

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Storable Glassdoor Company Review

3.4