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Payments Operations Analyst - job 2 of 3

Payments Operations Analyst

Storable is looking for a Qualified Candidate to be our daily primary payments analyst and point of contact for our Payments Partners as follows: Fiserv, SMS/TSYS, SBOA/TSYS, Payrix/WorldPay and VikingCloud plus others. With billions of dollars flowing through Storable software, this role in our daily operations of our existing and newly acquired payment partners. This role operates within our Payments team - responsible for ensuring the daily health of our Storable Payments Partners Solutions.

What you will do every day:

Day-to-Day contact for Payment Partners - handles daily issues and escalations from product, support, sales, etc.
Ensure Partners and Storable are living up to our contractual agreement by meeting with them regularly and as needed. Utilize forward-thinking skills to be proactive in this area.
Report, track and implement improvements that maximize revenue and timely issue resolution.
Work with Data Engineering to build out our existing data integrations with payments partners
Work with Business Intelligence to create dashboards as necessary to monitor and analyze to allow for informed decisions to be made.
Ensure Storable and Partners are meeting all required expectations, compliance and security requirements of card brands, gateways, and processors.
Work with Finance to review and analyze the overall payments portfolio across all Storable payments providers and to ensure our agents & Software partners are correctly compensated.
Implement and project manage all pieces to Partner Pricing Changes as needed to support revenue growth. Handle all rate escalations on third party integrations.
Keep Storable internal customers notified as needed about changes and critical issues. Ie outages.
Being the Storable escalation point for Partner Issues and driving them to closure.
Gather requirements and drive our Payrix Partner for better solutions that enables Storable Operations to run more smoothly.
Develop internal and external policies, standards, processes and templates for working with vendors.
Responsible for troubleshooting vendor issues and driving to resolution related to identified work areas. These areas include but are not limited to vendor policies and contracts, vendor communications, vendor requirements and overall vendor engagement.
Assist with rate reviews and pricing discussions for existing merchant accounts.
Assist with miscellaneous projects and daily operations.

What you need to bring to the table:

3+ years of relevant payment experience.
Preferred Previous experience working with payment processors
Exceptional verbal and written communication and presentation skills.
Thorough knowledge of Salesforce
Thorough knowledge of Tableau
Thorough knowledge of Excel
Ability to coordinate, organize, and execute on objectives with minimal oversight.
Flexibility and nimbleness - Storable is a fast-moving company, so our sales tactics, product offering, and overall strategy might pivot. We're looking for someone who is excited by rapid growth, and eager to adapt our sales processes accordingly.
Quick Learning, Critical thinking and decision making independently.

Bonus points

Experience working with large data sets from payments providers
Familiarity with back-office Operations of First Data, TSYS, Payrix, RBS WORLDPAY.
Experience working at an ISO and Payment Facilitator

Benefits and Perks:

Generous health coverage for you and your family, short and long term disability coverage, 401(k), discounted gym memberships
We trust you and have a 'take what you need' vacation policy. No waiting to use it or need for accruals

All applicants must be currently authorized to work in the United States on a full-time basis.

Location: REMOTE

Storable is a fully distributed company, but is currently only registered for employment in certain states. To be eligible for employment, you must reside in the following states: AL, AZ, CT, DE, FL, GA, ID, IL, IN, KS, LA, MD, MI, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

About Us:

At Storable, we believe storage operators should have one partner they can trust to help you get the results they need for their business. That's why we've built the industry's first fully integrated platform that offers facility management software, facility websites, marketing programs and services, payments, and deeply integrated tenant insurance capabilities all in one solution.

We leverage our platform in combination with our over 25 years of storage industry expertise to help our thousands of storage customers achieve their tenant experience and operational efficiency objectives every single day.

Benefits and Perks:

Generous health coverage for you and your family, including short- and long-term disability coverage, 401(k) and HSA matching, two-times base salary company-provided life insurance, emergency loans, legal coverage and more.
Engage remotely! Since 2020, we've transitioned to a fully remote environment but that doesn't mean we're not connected. We continue to run regular contests, trivia games, and virtual happy hours!
Instant-access and flexible vacation. We trust you, so we have a 'take what you need' vacation policy. No waiting to use it or need for accruals.
Do More, Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in scuba certification classes, travel overseas, and redo their back patio among many other things.
Company anniversaries, birthdays, weddings, adding children to a family, first-time home buyers and more are celebrated.
We encourage you to get active in the community by joining one of our offsite volunteer and community service events and by using volunteer PTO time.
Self-care matters, so we offer the opportunity to take a load-off and enjoy a mental health day outside of your normal PTO time.
Fully-paid parental leave: 12 and 6 weeks for primary and secondary caregivers respectively.
'Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
Caregiver Leave: four weeks of fully paid time away from work to take care of aging dependents or family members, if needed.
Monthly home data stipend added directly to your paychecks to help cover the cost of home internet, plus a home office sign-on bonus of $250.

Don't check all the boxes? Studies have shown that women and people of color are less likely to apply for a job unless they meet every single qualification, especially in the tech industry. At Storable, we are devoted to strengthening and upholding a diverse, inclusive, and authentic workplace. If you're excited about this role but your professional background doesn't perfectly align with the qualifications above, we encourage you to apply. Even if this role isn't the right match, we would love to have your resume on file for future opportunities!

Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.

Storable Glassdoor Company Review

3.4