Enterprise Client Services Manager

A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.

The Enterprise Client Services Manager role oversees and supports Payoneer’s business units in the day-to-day services and operational tasks, working in tandem with internal teams to resolve issues on behalf of the clients. The Enterprise Client Services Manager's daily activities include but is not limited to assisting with any payment or product questions, technical inquiries, compliance reviews, training and launching new clients, providing support on additional offerings, and special projects. This role requires strong initiative, solid written/verbal communication skills, relationship management expertise, unflagging attention to detail, and an overall commitment to excellence. You ideally have a proven track record of servicing large corporations, account management experience, comfort with technology products and services, and an understanding of international clients. Previous experience within FinTech is a plus.

Location

Hong Kong

What you’ll be spending your time on:

• Be the subject matter expert for our clients and assist them with all inquiries including but not limited to compliance, technical issues, configurations solutions and payments
• Serve as a liaison between the client and all internal teams ranging from compliance, risk, finance and product until a solution is given all while ensuring we stay within the provided SLA
• Interact with partners via phone, email, and web-based conference to provide updates on the clients’ activity, resolve issues, or provide training as needed
• Take full ownership of dedicated client relationships to be their point of contact for answering questions and resolving issues  
• Maintain expert knowledge of the product and services within the company to provide clients with helpful information
• Build and maintain sustainable and continuous business relationships with new and existing clients
• Work closely with the business teams to highlight growth potential and raise opportunities to improve our service offering.

What we’re looking for:

• 3+ years of experience in a client-facing role either in a technology firm or in a financial institution  
• Ability to work across all internal teams including sales, finance, marketing, risk, and compliance
• Excellent verbal and written skills; excellent phone and video call manner
• Confidence and poise while presenting in front of global clients
• Familiarity with the workings of international money transfers such as wires, global bank transfers, and SWIFT  
• Familiarity with topology of credit card transactions  
• Proficiency with CRM systems, preferably with working knowledge of Salesforce
• Ability to perform in a high pressure environment
• Creative, independent problem solver who will go above and beyond to find a solution for the clients in a timely manner

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