Bilingual Customer Service Representative

Why are you here:The Global Service Advocate II responds to incoming calls on the Field Support and VP support queues, response to questions via email, and live chat, processes orders, and returns while supporting Consultants to build their businesses. This includes resolving issues and effectively relaying the details of products, complex commission structures, promotions, and incentives.To be successful in this role, you must be proficient in both written and spoken Polish.Hours: Monday-Friday 2:00 am-11:00 am (Central) or 12:00 am-9:00 am (Pacific)What you’ll be doing:Primary responsibilities include, but are not limited to:• Ensure calls, emails, and chat are handled according to departmental requirements.• Deliver excellent customer service.• Effectively resolve complex customer issues.• Answer questions regarding product details.• Assist customers with technical issues.• Provide follow-up calls as needed.• Handle calls directly from VPs or company executives.• Must have a clear understanding of business rules, terms and conditions, and policies/procedures regarding the Success Plan.• Responsible for providing offline support to customers, through various returns requests.• Accurately file and document return requests, in various systems such as Core/Commerce Manager and the various shared drives and databases used.• Take ownership of customer inquiries and act with empowerment.• Must follow international compliance guidelines by Country.• Must meet productivity standards.• Must meet quality standards.• Must meet Key Performance Indicators.• Each employee is responsible for raising awareness of our commitment to Corporate Social Responsibility and should actively participate in activities and initiatives which are designed to have a positive impact on the environment and local communities.• As an employee of a purpose-driven company, you are required to establish a goal relative to social and environmental impact.What you need:• High School Diploma or equivalent required; associate or bachelor’s degree desirable.• Minimum of 2 years Customer Service experience in an inbound contact center, preferred.• Progression through Arbonne CSA levels I or equivalent experience.• Proficient in both written and spoken Polish Required• Must be proficient or better in computer knowledge, especially Microsoft Office Suite.• Ability to learn and utilize a variety of computer software programs.• Multi-level marketing compensation plan experience a plus.• Must be able to handle sensitive info with confidentiality.• Must be able to adapt to changes.• Capable of managing simultaneous projects.• Excellent communication skills (verbal, written, and nonverbal).• Ability to work in a fast-paced environment.• Must be able to type 40+ words a minute.• Always Maintain a positive and upbeat attitude towards GSAS and Consultants• Must be able to work a flexible schedule, weekend hours, overnight hours and overtime hours when needed.• Must demonstrate and maintain an excellent record of punctuality and attendance.• Commitment to model and live out our Core Values (Accountability, Community, Innovation, and Courage) and a positive mindset are critical for success and should be reflected in everything you do.This position pays $20.00-$23.00/hr.Arbonne International is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, sexual orientation, gender identity, gender expression, military/veteran status, marital status, disability status, or any other basis prohibited by law. At Arbonne International, it's about each person bringing passion and skills to a dynamic and inclusive workplace!