Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Junior Computer User Support Specialist image - Rise Careers
Job details

Junior Computer User Support Specialist

Responsibilities

Respond immediately to users requesting assistance by telephone or email, and record and validate customer's contact information.Ensure technical problems are clearly defined with a precise description of the problem being encountered; technical terms spelled out, so they can be easily understood by either functional/technical analysts or business process owners who may be called upon to investigate the problem.Provide password resets.Perform initial system diagnosis and resolution or reassign to appropriate Salesforce queue for resolution.Track Salesforce tickets to resolution and notifying user when resolved.Record problem resolution and receive confirmation from customer of resolution.Supporting the customer with data analysis regarding trends and possible enhancements gathered through standard help desk call operations.Provide continuous improvement and enhancements to the customer’s technical support process.

 

Employees will be responsible to create a suitable work environment in their home or other secure area for work purposes.

Qualifications

High School DiplomaITIL 4 Certification Desired0 to 4 yearsDetail OrientedAbility to accurately follow procedures and instructionHelp Desk Operations: performing Call Tracking, Documentation, and Service RequestsInternet Explorer: Deep familiarity with Active X Control, Browser Connectivity Settings, Metro and Desktop Browsers, Privacy Settings, Security ZonesMicrosoft Office: Creating File Security, Read Only / Files from untrusted location, Troubleshooting Outlook Problems

Bilingual speaking (Spanish) is a bonusPublic Trust

Pay Range

USD $24.50 - USD $24.50 /Hr.

EEO

 

PCI Federal Services (PCIFS) is an equal-opportunity employer. PCIFS does not discriminate on the basis of age, sex, race, national origin, religion, marital status, sexual orientation or identity, Veterans or Disability status.

 

Preference may be extended to qualified Native American Indian candidates

in accordance with applicable federal law.

Average salary estimate

$51000 / YEARLY (est.)
min
max
$51000K
$51000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User

As a Regional Manager at Curriculum Associates, you will lead a team to support educational success in the Mid Atlantic through strong partnerships and implementation strategies.

Photo of the Rise User
Posted 13 days ago

Join Lifesight as a Technical Account Manager and help clients optimize their advertising strategies with data-driven insights.

Posted 10 days ago

At Junior Adventures Group, we're looking for a passionate Customer Experience Consultant to provide exceptional support to parents and staff in a flexible, hybrid working environment.

Photo of the Rise User

Become a vital part of Scott Honda's Customer Care Team, renowned for outstanding service and a positive work environment.

Photo of the Rise User
Narvar Remote Hybrid - Bangalore
Posted 6 days ago

Join Narvar as a Customer Engineer and help enterprise retailers enhance their post-purchase journey.

Photo of the Rise User

Join our deli team as a part-time clerk, where excellent guest service and food preparation skills are key to a delightful customer experience.

Photo of the Rise User
Posted 11 days ago

Join Mission Hospital as a Registered Nurse and contribute to exceptional patient care within a team-oriented environment.

Crown Resorts Hybrid 1 Barangaroo Avenue, Barangaroo, New South Wales, Australia
Posted 12 days ago

Join the vibrant team at Oncore by Clare Smyth, where you will contribute to delivering exceptional dining experiences at Sydney's premier dining venue.

Photo of the Rise User
Curtis Lane Equipment Hybrid Kernersville, North Carolina, United States
Posted 7 days ago

Join Curtis Lane Equipment as a Service Writer to engage with customers and enhance their service experience.

Photo of the Rise User

Join Allied Universal as a Security Professional in Germantown, MD, ensuring safety and providing exceptional customer service on-site.

Photo of the Rise User
Ripple Hybrid Lafayette, IN
Posted 10 days ago

The Events Captain will oversee event operations and lead a team to deliver exceptional guest experiences in Lafayette, IN.

Photo of the Rise User
Posted 13 days ago
Customer-Centric
Rapid Growth
Diversity of Opinions
Reward & Recognition
Friends Outside of Work
Inclusive & Diverse
Empathetic
Feedback Forward
Work/Life Harmony
Casual Dress Code
Startup Mindset
Collaboration over Competition
Fast-Paced
Growth & Learning
Open Door Policy
Rise from Within
Maternity Leave
Paternity Leave
Flex-Friendly
Family Coverage (Insurance)
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
401K Matching
Paid Holidays
Paid Sick Days
Paid Time-Off

Join a dedicated team ensuring a clean and safe event environment at the Parish Center in Albertville, MN.

Join Mercier Consultancy as an Italian Speaking Customer Service Agent and help enhance customer satisfaction from the comfort of your home.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 9, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Cincinnati just viewed Finance Intern at Roche
Photo of the Rise User
Someone from OH, Cincinnati just viewed Personal Shopper - Sam's at Walmart
F
Someone from OH, Cincinnati just viewed CART - Captionist at Focus Interpreting
P
Someone from OH, Brecksville just viewed Verification Specialist at Planned Parenthood of Illinois
Photo of the Rise User
Someone from OH, Sheffield Lake just viewed Busser/Server Assistant at Chili's Grill and Bar
Photo of the Rise User
Someone from OH, Cincinnati just viewed Furniture Sales Representative at Furniture Fair
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer | NDA at GT
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Koddi
Photo of the Rise User
Someone from OH, Dayton just viewed Data Engineer at Launchpad Technologies
Photo of the Rise User
Someone from OH, Columbus just viewed Accounts Receivable Specialist at Brixio
Photo of the Rise User
Someone from OH, Cincinnati just viewed Training & Education Specialist at Finalsite
L
Someone from OH, Cincinnati just viewed Head of Performance Marketing (Remote) at Lavendo
O
Someone from OH, Cincinnati just viewed VP of Marketing at OnePlan Solutions
T
Someone from OH, Cincinnati just viewed Senior Director, Demand Generation at Typeface
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Analyst at Waymo
Photo of the Rise User
Someone from OH, Cincinnati just viewed Marketing Director at Nextdoor
Photo of the Rise User
Someone from OH, Cincinnati just viewed Director of Demand Generation at Relay