Job details

CSR/Dispatcher

Apply Today and Join our Team!!!

Job Description – DISPATCHER

We are the market leaders and looking for our employees to grow in the future and move up the ladder. We are a very aggressive and growing company. We want only the very best and very motivated.

Why join our team?

Plenty of advancement opportunities
We live by our core value "Great place to work -- All for one and one for all!"

We are looking for highly professional and organized dispatchers for our fast-paced business. The primary function of the dispatcher is to organize, prioritize and equally divide the incoming customer orders to available Field Technicians. May handle service calls from customers. Utilizes customer service training to educate and assist customers in choosing service and products. Follows company training to ensure prompt and accurate dispatch of incoming orders. This position is aware of the importance of Field Technician incentive programs and ensures fair and equitable distribution as well as proper documentation of work.

Requirements:

Must be able to have flexible availability including weekends and some nights.
Must have strong communication skills, including a pleasant phone demeanor.
Must have practical experience in dispatching and the methodology behind efficient practices in dispatching.
Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job.
Must be able to utilize phone, cell phone, text, email and internet at a high level of expertise.
Must be motivated to work independently and multi-task.

Benefits:

Medical Insurance
Vision / Dental insurance options
Paid training time
Paid holidays and vacations
Paid Wellness Days

What You Should Know About CSR/Dispatcher, P.E.A.C.H. Teams

Are you passionate about providing exceptional customer service and ensuring smooth operations? We are seeking a dedicated CSR/Dispatcher to join our dynamic team! At our forward-thinking company, we pride ourselves on creating a supportive environment where employees can thrive and advance their careers. As a CSR/Dispatcher, you will play a pivotal role in managing customer orders and dispatching our skilled Field Technicians. Your primary responsibilities will include organizing and prioritizing incoming requests to ensure prompt service delivery while maintaining the highest standards of customer satisfaction. You will also utilize your customer service training to guide clients in selecting the best services and products. Our priority is a collaborative team culture where everyone feels valued and has the opportunity for growth, living by our mantra, 'A great place to work – All for one and one for all!' If you possess strong communication skills, a pleasant phone demeanor, and practical experience in dispatching, we want to hear from you! Flexibility is key since this position may require weekend and evening availability. Join us, and you'll enjoy benefits like medical insurance, paid training, and wellness days – all designed to support your well-being and professional growth. Apply today and be a part of our exciting journey to redefine service excellence!

Frequently Asked Questions (FAQs) for CSR/Dispatcher Role at P.E.A.C.H. Teams

What are the main responsibilities of a CSR/Dispatcher at our company?

As a CSR/Dispatcher at our company, your main responsibilities will include organizing and prioritizing incoming customer orders, dispatching our Field Technicians efficiently, and handling service calls. You'll utilize your customer service expertise to educate and assist customers while ensuring that service delivery is prompt and accurate, all while maintaining proper documentation.