Client Success Manager / Account Executive (US Based AI Company)

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Salary Range: $1200-$1500 per month, based on experience, with performance-based bonuses

Work Schedule: Monday to Friday, 9:00 AM - 6:00 PM (EST)

Holiday Adherence (UAE/UK/US/PH): US Holidays

PTO Entitlement: 10 days PTO annually, in addition to public holidays and sick leave. (can be used after 3 months)

Locations: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

This company specializes in developing innovative AI solutions for advanced analytics and artificial intelligence. Our mission is to empower organizations to harness the power of AI to transform operations, enhance decision-making, and improve customer engagement. Our technology is trusted by leading businesses across various industries for its accuracy, scalability, and ease of use.

Role Overview:

The Account Manager / Onboarding Specialist at this company will be responsible for delivering a seamless and exceptional experience for all clients. They will oversee every phase of the onboarding process, build and maintain long-term relationships, and ensure client satisfaction. Core responsibilities include:

• Client Onboarding: Manage the full onboarding process for new clients, from initial setup to the full implementation of the Arini AI platform.
• Account Management: Build strong relationships with clients by maintaining open communication, troubleshooting any issues, and addressing concerns.
• Client Training and Product Education: Lead training sessions to ensure clients understand how to use the Arini AI solutions effectively and can fully benefit from its features.
• Customer Success and Retention: Ensure client satisfaction by monitoring account health, following up on product usage, and identifying areas where clients could benefit from additional features.
• Reporting and Analytics: Prepare regular reports on account activity and performance to present to both the client and internal teams for strategy refinement.

Must haves:

Experience & Background:

• 3+ years of experience in client onboarding, account management, or customer success roles, ideally within SaaS, AI, or tech-focused companies.
• Strong technical aptitude with the ability to grasp and explain complex AI solutions.
• Experience with CRM systems such as Salesforce or HubSpot.
• Familiarity with data analytics tools and reporting.

Skills:

• Excellent client relationship management skills with a proactive, client-focused mindset.
• Strong problem-solving abilities and the capability to troubleshoot client issues.
• Outstanding communication and presentation skills, both written and verbal.
• Ability to lead client training sessions and educate clients on product features and functionalities.
• Ability to manage multiple client accounts and priorities simultaneously.
• Strong English written and verbal communication skills for handling customer inquiries.

Nice to have:

• Experience in AI or advanced analytics fields.
• Ability to collaborate closely with sales and product teams to provide feedback on client experiences and platform improvements.

• Competitive Salary: Up to $1,500 per month, based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance