Client Success Manager/Onboarding Specialist (Spanish-Bilingual)

About Pearl:

Pearl connects top talent from around the world with US and EU-based startups that care about finding sharp and hungry talent that they can grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote.

Note: Please avoid submitting multiple applications, we only process one application at a time; you may request assistance to be re-profiled for a different job opening. If you have an ongoing application, please ask for updates from the recruiter handling your application.

About the job:

Role: Family Growth Associate
Work Schedule: Full Time | 40 hrs per week | Wednesday to Sunday, Mountain Time
Salary Range: US$1300 - US$1600 (dependent on skills and experience)
Employment: Independent Contractor (you will receive your salary in full without any deductions!)

Role and Responsibilities:

We’re looking for passionate and empathetic hustlers to join us. This is not your typical sales or customer success position. Instead, you’ll be working with real families with real human problems. Your role is to empower underserved families to take the most transformative step of their lives to access care.

Own and Drive the Family Care Experience:

• Act as the primary point of contact for families, ensuring clear and effective communication.
• Set and maintain high expectations for family care standards.
• Manage the family care pipeline closely with our clinical team to ensure a seamless experience.

Uplift Our Families:

• Guide families through the complexities of the healthcare system, providing support and clarity at every step.
• Serve as their strongest advocate, offering encouragement and assistance during both challenging and celebratory moments.

Cross-Functional Collaboration:

• Act as a key liaison, fostering collaboration across various departments to advance our mission.
• Work closely with the Clinical, Product, and Documentation teams to ensure alignment and support for family care initiatives.
• Provide valuable insights and feedback to improve processes and enhance family care experience.

• Has 1-4 years of experience in roles like Sales Development, Account Management, Customer Success, Call Center, or Customer Service (phone-based).
• Excellent Spanish and English communication skills
• Skilled in managing complex projects with attention to detail.
• Ability to connect with different client personalities and handle diverse situations with flexibility.
• Familiarity with CRM tools like Salesforce or spreadsheets
• Genuine care for vulnerable and underserved populations with limited access to healthcare.
• Willingness to go beyond a 9-5 mindset to provide extra attention and support to families in need.

● Environment for growth and learning. You will have the opportunity to drive great impact and gain exposure to all functions of the company. At our company, you can flex multiple realms of your interpersonal skillset and creativity. 

● An energizing, compassionate team. Our team cares deeply about each other. We strive to elevate and uplift each other in our day-to-day work to do the best for our families. We don't believe in bureaucratic nonsense.