Service Design Director

Service Design Manager -10 to 16 yrs Bangalore/Pune/Chennai/Gurgaon (UK shift) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About this Team :This role is for an experienced Individual Contributor, who will be a Project/Product and ITSM Process and tools designer. They will be working with ITSM and other CIO Ops team Managers, Directors, CX teams and Directors and Vendors to design, develop and implement solutions that align to FIS’ SOPs and compliance needs. They will be working alongside other ITSM and IT Ops Delivery teams.What he will be doing :• Understanding stakeholder requirements, designing solutions using a mix of process and tools, and project managing the implementation of the accepted solutions working with ServiceNow and other tool owners.• Plans and coordinates all aspects of technical projects from initiation through delivery.• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.What he needs to have :• This role is for a Project Manager cum Product Manager cum ITSM experienced professional. This person will need to have 5 years of experience in each of the skills with close to 15 years overall experience.Skill required• ITSM Event, Incident, Problem, Change, CMDB, Business Continuity and Disaster Recovery management, Service Mapping, Catalog and Request management• Agile Project Mgmt. (Scrum/Kanban/Safe)• Waterfall Project Mgmt. (PMP/Prince2)• Product Mgmt.Skill5: Business Analysis and Data Analysis• Candidates who are trained/certified in ITIL, Project Mgmt., Product management ,Scrum/Kanban will be preferable.What we offer you• An exciting opportunity be a part of World’s Leading FinTech Product MNC• To be a part of vibrant team and to build up a career on core banking/payments domain• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities• A broad range of professional education and personal development possibilities – FIS is your final career step!Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass