Deficiency Estimator

As a Deficiency Estimator at Performance Systems Integration, you will identify deficiencies in kitchen hood and suppression systems from existing customer accounts, propose relevant services, and ensure that all inspections are followed up with timely proposals. You'll also be responsible for multi-tasking and prioritizing customer requests, conducting site walks for accurate quoting, and delivering high-quality service hand-offs to our clients.

To be successful as a Deficiency Estimator at Performance Systems Integration, candidates should have 1 to 3 years of sales experience in a related field, ideally with knowledge of suppression systems. A Bachelor’s degree in a technical or business discipline is preferred, but equivalent experience will also be considered. Additionally, a high school diploma and a valid driver's license are essential.

The compensation for a Deficiency Estimator at Performance Systems Integration ranges from $26 to $28 per hour, depending on your applicable skills and experience. Additionally, you’ll have opportunities to earn commission based on your sales performance, making this role not just about meeting challenges but also rewarding your efforts.

At Performance Systems Integration, we believe in investing in our employees. As a Deficiency Estimator, you will have access to a comprehensive training and development program to enhance your skills and knowledge about fire suppression systems and our products. Our supportive team environment ensures that you have the resources to succeed and grow in your role.

As a Deficiency Estimator at Performance Systems Integration, your role is critical in ensuring customer satisfaction. By identifying and addressing deficiencies promptly, generating clear proposals, and providing excellent service hand-offs, you contribute directly to a positive customer experience. Your ability to educate customers on fire suppression solutions enhances their trust in PSI, leading to long-term relationships.

In answering this question, highlight any relevant education, training, or work history related to fire suppression systems. Share specific examples where you identified deficiencies or implemented solutions, showcasing your problem-solving abilities and your understanding of compliance standards.

Discuss your approach to time management and prioritization. Provide examples of how you have effectively triaged requests in the past, explaining how you assess urgency and importance. Emphasize communication with clients to set expectations and ensure timely responses.

When answering this question, focus on specific strategies that have worked for you in the past, such as consultative selling or relationship building. Provide examples of how you adapted your approach based on client feedback and needs, and relate this back to potential applications within PSI.

Explain your commitment to continuous education by mentioning any relevant publications, webinars, or industry certifications you pursue. This shows your dedication to remaining knowledgeable and competitive in the field, which is key for the Deficiency Estimator role.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Focus on a specific situation where you faced a challenge, the steps you took to address the issue, and the outcome that resulted, ideally portraying you as a proactive problem-solver.

Discuss the importance of understanding customer needs, conducting thorough inspections, and ensuring compliance with industry standards. Explain how you balance technical requirements with pricing to create a proposal that meets their needs effectively.

This is an opportunity to illustrate your communication skills. Discuss how you would use clear, non-technical language, visual aids, or comparisons to help customers understand the distinctions between products, emphasizing the importance of safety and compliance.

Identify key metrics such as proposal turnaround time, customer satisfaction scores, and sales revenue targets. Explain why you believe these metrics are essential for demonstrating performance and driving improvements.

Acknowledge the importance of accountability in this role. Discuss your strategy, such as honest communication with the client, providing updates on new timelines, and reflecting on how to prevent similar occurrences in the future. This shows your commitment to learning and growth.

Demonstrating knowledge about Performance Systems Integration's commitment to customer care, community engagement, and innovation shows your interest in the company. Mention their services, areas of operation, and how you see yourself contributing to their mission, reinforcing your potential value as a team member.