Datacenter/Hardware Technician - Denton, TX

As a Datacenter Hardware Technician at PGTEK, your primary responsibilities will include performing hardware maintenance and repairs on Dell servers, managing service tickets efficiently, troubleshooting hardware issues, and maintaining effective communication within the team. You will also be working physically in the datacenter, lifting equipment, and collaborating closely with your fellow technicians to achieve deployment and maintenance goals.

To apply for the Datacenter Hardware Technician role at PGTEK, you'll need to have proven experience in racking and stacking Dell servers, along with solid troubleshooting skills. Familiarity with Nvidia GPUs and networking concepts is preferred. Additionally, strong communication skills, an ability to work in a physically demanding environment, and a detail-oriented mindset are essential.

The work environment for a Datacenter Hardware Technician at PGTEK is dynamic and fast-paced, requiring hands-on involvement in a datacenter setting. You'll be working onsite, handling equipment and collaborating with a team of technicians. The role demands physical capability, as you’ll be lifting equipment and utilizing ladders, all while ensuring high standards of quality and precision in your work.

Yes, experience with Dell servers is essential for the Datacenter Hardware Technician role at PGTEK. Your ability to perform break/fix services, diagnose hardware issues, and carry out repairs effectively will be crucial to maintaining the uptime and efficiency of the server infrastructure.

As a Datacenter Hardware Technician at PGTEK, you can expect a comprehensive benefits package that includes PPO medical coverage, dental and vision insurance, and a TRICARE Supplemental Medical Insurance plan. The company offers a matching 401(k), generous PTO, and educational assistance, demonstrating their commitment to investing in their employees' health and professional growth.

In answering this question, focus on specific examples from your previous roles where you've serviced Dell servers. Highlight your experience in performing break/fix tasks, component replacements, and how your actions contributed to maintaining uptime in the datacenter.

Discuss an example of a stressful situation you faced in a previous job and the strategies you used to remain calm, prioritize tasks, and work effectively under pressure. Emphasize your ability to maintain clear communication with team members during challenging times.

To answer this, outline your troubleshooting process step by step, from identifying an issue to implementing a solution. Describe your familiarity with server architecture and any diagnostic tools you utilize, while being specific about the types of hardware issues you’ve successfully resolved.

Share a scenario that illustrates your teamwork skills. Detail the goal, your role in the team, and how collaboration led to successfully completing the task. Highlight effective communication and conflict resolution skills that contributed to the positive outcome.

Discuss the importance of safety in a datacenter environment. Explain any protocols you follow, such as lifting techniques, using ladders safely, and recognizing hazards. Stress your commitment to maintaining a safe and secure workplace for yourself and your colleagues.

In your response, mention the ticket management systems you've used and how you prioritize and manage service requests. Provide an example of how effective ticket management led to improved issue resolution times or customer satisfaction.

Discuss your problem-solving approach in unfamiliar situations. Emphasize your resourcefulness in seeking assistance from colleagues, checking manuals, or researching solutions online. Highlight your learning mindset and willingness to acquire new knowledge.

List specific tools and equipment you have experience with, such as screwdrivers, ESD wrist straps, or diagnostic software. Be sure to mention how these tools have facilitated your repair processes and the efficiency you strive for in maintenance tasks.

Reflect on qualities such as attention to detail, problem-solving skills, strong communication, and physical capability. Explain how each quality impacts the success of a technician in efficiently servicing hardware and maintaining operational uptime.

This is your chance to express enthusiasm for PGTEK’s culture and values. You can mention the company's dedication to professional development, the opportunity to work with cutting-edge technology, and your desire to contribute to a family-oriented team that values collaboration and skill growth.