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Customer Project Manager - Imaging Systems/Construction (Tampa, FL/Central FL area)

Job TitleCustomer Project Manager - Imaging Systems/Construction (Tampa, FL/Central FL area)Job DescriptionCustomer Project Manager - Installations and Construction (Imaging Systems) (Tampa, FL/Central FL)Lead and coordinate installation and construction projects for diagnostic imaging systems, ensuring exceptional customer satisfaction and efficient project execution.Your role:• Serve as the primary liaison between customers and internal teams, ensuring project goals, scope, and resources are aligned.• Coordinate with Philips teams and gather required customer information, including site drawings and technical specifications, to meet project requirements.• Monitor and manage project timelines, ensuring customer site readiness for system installations and achieving revenue targets.• Actively contribute to order acquisition efforts, dedicating approximately 33% of your time to support the Sales team.• Join a collaborative, multi-disciplinary team focused on driving healthcare innovations and delivering exceptional experiences.• This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.• You will be required to travel up to 80%, primarily within the assigned zone, with occasional travel outside the zone to support other accounts. This is a remote role based in the Tampa, FL area.You're the right fit if:• You’ve acquired 5+ years of experience in project management, ideally with a PM certification or willingness to obtain certification within a designated timeframe.• Your skills include expertise in HVAC, electrical, mechanical, and environmental systems, along with the ability to read site-specific floor plans and specifications Ideally in hospital environments.• You are proficient in MS Office Suite, Adobe Acrobat, Visio, and CAD, with additional experience in patient monitoring systems and healthcare-related networks.• You have a Bachelor’s degree or equivalent job related experience and proven experience in relationship management across diverse departments and organizational levels.• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific period of an employee’s start date in the CPM/CDM role. This period is defined by the role/level and will be documented in the employment offer.• You’re willing to travel up to 80% within the Dallas, TX zone and occasionally beyond, with a remote working base in the Dallas area.• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.NOTE: This is a Field roleAbout PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.• Learn more about our business.• Discover our rich and exciting history.• Learn more about our purpose.• Learn more about our commitment to diversity and inclusion.Philips Transparency Details(List abbreviated state or city name and range. Group states by GEO when applicable.)The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $60,000 to $120,000The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Tampa, FL.This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
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What You Should Know About Customer Project Manager - Imaging Systems/Construction (Tampa, FL/Central FL area), Philips

If you're an experienced Customer Project Manager looking to make an impactful contribution to the field of healthcare technology, then Philips is the place for you! As a Customer Project Manager for Imaging Systems and Construction, based in the vibrant Orlando, FL area, you'll take the lead on installation and construction projects involving state-of-the-art diagnostic imaging systems. Your mission? To ensure exceptional satisfaction for our customers while efficiently guiding projects to completion. You'll act as the primary liaison between our clients and internal teams, making sure everyone is on the same page regarding project goals, timelines, and resource allocations. Picture yourself coordinating with skilled Philips teams, collecting essential customer insights, and managing project timelines so that installations run smoothly and revenue goals are met. The role entails about 33% of your time dedicated to supporting our Sales team and working closely within a multi-disciplinary team committed to driving healthcare innovations. With travel requirements of up to 80% within your designated zone and some occasional journeys outside that area, you'll be experiencing different locales while applying your skills. If you have at least 5 years of project management experience, technical know-how, and a passion for customer service, we would love to hear from you. Your expertise in HVAC, electrical, and mechanical systems will be invaluable in this role. Join us at Philips and help improve the lives of others through your work!

Frequently Asked Questions (FAQs) for Customer Project Manager - Imaging Systems/Construction (Tampa, FL/Central FL area) Role at Philips
What responsibilities does a Customer Project Manager at Philips handle?

As a Customer Project Manager at Philips, your key responsibilities include acting as the primary contact for clients and managing installations and construction projects for diagnostic imaging systems. You'll coordinate efforts between our internal teams and customers, monitor project timelines, ensure customer site readiness for installations, and contribute to sales efforts to drive order acquisition.

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What qualifications are required for the Customer Project Manager position at Philips?

To qualify for the Customer Project Manager role at Philips, candidates should have at least 5 years of experience in project management. A project management certification (or willingness to obtain one) is essential, as well as expertise in HVAC, electrical, mechanical, and environmental systems. Proficiency in MS Office Suite, Adobe Acrobat, and CAD is important, alongside a Bachelor’s degree or equivalent experience.

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How much travel is expected for the Customer Project Manager at Philips?

The Customer Project Manager position at Philips requires a willingness to travel up to 80% of the time, primarily within the assigned area of Tampa, FL, with some occasional trips to support other accounts. The role is remote but will involve frequent visits to customer sites.

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Is prior experience in healthcare necessary for the Customer Project Manager role at Philips?

While prior experience in healthcare settings is preferred for the Customer Project Manager position at Philips, it's not absolutely mandatory. However, familiarity with hospital environments and relevant healthcare technology will definitely enhance your suitability for the role and ease your integration into our team.

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What benefits does Philips offer to its Customer Project Managers?

Philips offers a comprehensive benefits package to its Customer Project Managers, which includes generous paid time off (PTO), a 401k plan with up to a 7% match, health savings accounts (with company contributions), a stock purchase plan, and educational reimbursements. Additional perks include performance-related bonuses and a strong commitment to work-life balance.

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Common Interview Questions for Customer Project Manager - Imaging Systems/Construction (Tampa, FL/Central FL area)
Can you explain your project management methodology and how it applies to your work?

Discuss your approach to project management, emphasizing any frameworks you use, such as Agile or Waterfall. Make sure to give examples from past roles where your methodology successfully led to project completion and customer satisfaction.

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How do you ensure effective communication between clients and team members?

Effective communication is critical in project management. Share strategies such as regular status meetings, detailed project tracking dashboards, and open-door policies that keep everyone informed and engaged throughout the project lifecycle.

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Describe a challenging project you managed and how you handled it.

Choose a relevant experience to highlight a specific challenge, the actions you took to address it, and the positive outcome achieved. This illustrates your problem-solving skills and resilience under pressure.

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What role does customer satisfaction play in project management?

Emphasize that customer satisfaction is often tied to project success. Explain how you prioritize customer needs during project planning and execution, and describe how you gather feedback to enhance future projects.

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How do you handle project scope changes?

Discuss your process for managing scope changes, such as evaluating the impact on timelines, budgets, and resources. Highlight your communication skills to keep all stakeholders informed and aligned.

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What software tools do you prefer for project management?

Mention specific project management tools that you have experience with such as MS Project, Trello, or Asana, and explain why you find them beneficial in managing your tasks and collaboration with others.

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How do you track project progress and meet deadlines?

Talk about methodologies you use, such as Gantt charts or KPIs, to monitor project milestones and performance. Providing examples will enhance your credibility in this area.

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Can you describe your experience with risk management in projects?

Illustrate how you identify, assess, and mitigate risks during projects. Sharing an example of a risk you successfully managed can demonstrate your preparedness and diligence.

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How do you balance multiple projects simultaneously?

Explain your time management strategies and prioritization techniques. Highlight your ability to adapt and distribute resources effectively to maintain project integrity across all assignments.

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What motivates you in a project management role?

Share personal motivations, such as the satisfaction of solving complex problems, fostering teamwork, or seeing the real-world impact of your projects. This conveys passion and commitment to the role.

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At Philips, we strive to make the world a healthier and more sustainable place through meaningful innovation. Our goal is to improve the lives of 2.5 billion people a year by 2030, including 300 million in underserved communities and 1 million wor...

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Full-time, remote
DATE POSTED
December 22, 2024

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