Medical Receptionist / Patient Services Representative - SkinPros - Swansea, MA

The primary responsibilities of a Medical Receptionist / Patient Services Representative at SkinPros include greeting and registering patients, scheduling appointments, triaging clinical calls, assisting with paperwork, and maintaining an organized work area. You're the first friendly face patients see, and your organizational skills play a crucial role in the efficiency of our operations in Swansea, MA.

To qualify for the Medical Receptionist / Patient Services Representative role at SkinPros, candidates need a high school diploma or equivalent and ideally some customer service experience, whether in healthcare or retail. Proficiency in Microsoft Office and the ability to manage multiple computer systems simultaneously are essential skills for success.

SkinPros provides several weeks of training for the Medical Receptionist / Patient Services Representative, which takes place at our Providence location. This training is designed to equip you with the necessary skills and knowledge to excel in your role and provide the best service to our patients in Swansea, MA.

As a Medical Receptionist at SkinPros, you'll work in a well-lit, climate-controlled office environment typical of a medical clinic. The noise level is manageable, allowing for a pleasant working atmosphere. You'll also be using various office equipment and may need to handle physical tasks like standing, sitting for long periods, and occasionally lifting items up to 20 pounds.

The expected work schedule for the Medical Receptionist / Patient Services Representative position at SkinPros is full-time, Monday to Friday, from 7:15 AM to 3:45 PM. This consistent schedule allows you to maintain a healthy work-life balance while making a positive impact in our Swansea dermatology practice.

In your response, highlight specific experiences where you registered patients and managed their appointments efficiently. Discuss your familiarity with scheduling systems and how you've contributed to a smooth patient flow in your previous roles.

Explain your organization strategies. For instance, mention using a triage approach to manage urgent tasks while keeping less urgent duties on track. You can highlight your ability to stay calm under pressure and keep the lobby organized during peak times.

Share a scenario where you handled a challenging interaction. Emphasize your customer service skills, patience, and ability to empathize with the patient's situation while maintaining professionalism.

Discuss your experience with specific software used in healthcare settings, as well as your comfort level navigating multiple systems concurrently. If you’ve worked with Electronic Health Records (EHR) or similar tools, share your familiarity with them.

Discuss your understanding of patient privacy laws, such as HIPAA, and detail how you ensure confidentiality in your everyday tasks, like managing sensitive information and keeping thorough records secure.

Convey your passion for helping others and your desire to work in a medical environment. Mention SkinPros' commitment to quality care, and how being part of a team that promotes skincare and patient wellbeing aligns with your career goals.

Demonstrate your flexibility and adaptability by discussing times when you successfully navigated last-minute changes, such as patient cancellations or emergency calls. Emphasize your problem-solving abilities and proactive mindset.

Highlight the importance of clear communication with both patients and medical staff. Explain how you ensure that all parties are informed of changes, updates, or any necessary follow-ups for a seamless patient experience.

Discuss your experience in handling billing inquiries, and the approach you take to ensure patients understand their bills clearly. Patiently explaining processes and providing relevant information can build trust and reassurance.

Share a concrete example of a time you collaborated effectively with colleagues. Explain your role, how you supported your team, and the positive outcome that resulted from your teamwork.