The climate crisis means that now, more than ever, we need to act. Here at Piclo, we believe we are not powerless against climate change and are focused on enabling the transition to a decarbonised future. Our team is on a mission to make our energy systems smart, flexible and sustainable.
We’re hiring a Customer Support Associate to work alongside our friendly team of software engineers, product managers, designers and more that are at the forefront of transforming the energy sector.
Are you a passionate problem solver with exceptional communication skills?
We’re seeking a dedicated Customer Support Associate to join our team. In this role, you will play a pivotal role in ensuring the satisfaction of our market clients worldwide, covering regions such as the UK, Southern Europe, and the US. Your primary focus will be to meet the Service Level Agreements (SLAs) of our System Operator clients while acting as the first point of contact for Flexible Service Providers using Piclo Flex. You will not only be responsible for maintaining our commitment to service excellence but also for fostering strong relationships with our valued customers.
Our ideal candidate meets many - but not necessarily all - of the below criteria:
Also desirable:
This role sits within Market Operations and would be responsible for, but not limited to, providing support to our customers (System Operators and Flexible Service Providers)
Piclo’s mission is to decarbonise the grid. We develop software solutions that make our energy networks smarter, flexible and more sustainable. Our flagship product, Piclo Flex is the leading independent marketplace for energy flexibility services, enabling system operators (such as National Grid ESO, UKPN and a growing number internationally) to source energy flexibility from flexible service providers (e.g. electric vehicles) during times of high demand or low supply. As of 2022, Piclo Flex has 55,000 registered flexible assets and flexibility contracts awarded totalling £57.4m with 16.6 GW of flex capacity registered and 1.1 GW+ of flexible capacity procured.
Piclo currently provides flexibility services in six global markets: UK, Ireland, Italy, Portugal, Lithuania and in the United States in New York State. Aside from its leading position in the UK, Piclo has a growing presence in Europe, North America and Australia.
We know “flexibility” can be quite complex to understand at first, here’s a short video that explains “what are flexibility services?”
Inclusivity
Our team welcomes everyone to work together on our mission. We are all in this together after all. We don’t believe that anyone should be discriminated against for any reason, be that age, nationality, gender, race, sexual preferences, religious beliefs, political leanings or disabilities. We welcome diversity among our colleagues and see it as important that everyone is supported and comfortable working with us. Piclo is expanding internationally, so English doesn’t have to be your first language, but we would like you to be fluent.
Please include either a copy of your CV, the URLs for your personal site or Linkedin profile, as well as URLs to any relevant public repositories that might support your application. Please note that, at this stage, we’re more interested in hearing why you think you’re a good match for us and the role.
We conduct interviews in three stages
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In less than a year, Piclo has made a splash in expanding internationally and within North America. We are growing from one customer in New York State, to running a statewide program with multiple customers across Connecticut. Piclo needs addition...
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