Job details

Technical Support Account Manager

Ping Identity is seeking a Technical Support Account Manager to provide high touch engagements with premium clients and internal support engineering team to ensure fast resolutions and customer success.

Skills

Excellent communication skills
Customer relationship management
Incident Management
Queue management
Stakeholder management
Problem-solving

Responsibilities

Monitor health of premier accounts
Organize ongoing support case reviews
Educate customers on best practices
Ensure SLA compliance
Oversee post mortem activities
Collaborate with other teams

Benefits

Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)

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By Ping Identity

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. That’s digital freedom. We let enterprises combine our best-in-class identity solutions with third-party services they already u...

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FUNDING

Private

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE