Concierge - job 1 of 5

Planned Companies –Concierge – Job Description

MASS HIRE JOB FAIR

_Location:_{1010 Harrison Avenue, Boston, MA 02119 (January 7th from 10am to 12pm)}

_Schedule_{: Mornings, Evenings, Overnight shifts (Part Time and Full Time)}

Summary

Planned Companies’ clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk Associates and Doormen to ensure the best experience and related services are provided and available to all.

Primary Job Responsibilities:

Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
Planning and organizing on-site events.
Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
Document, secure and track mail, deliveries, and vendor services at designated areas.
Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Requirements:

3+ years of customer service experience.
Desire and passion to provide a warm and welcoming hello to everyone.
Excellent written and verbal communication and basic computer skills.
Knowledge of local attractions and establishments.
Polite, friendly, self-assured and able to multitask with good time-management.
Ability to lift up to 50lbs when needed.

Benefits

Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.
All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

“Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.”

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What You Should Know About Concierge, Planned Companies

At Planned Companies, we’re excited to have you consider joining our team as a Concierge! Your main role will be to create unforgettable experiences for tenants, guests, and vendors at our properties. Whether you’re greeting new visitors or ensuring a smooth operation at the front desk, your warm and welcoming approach will set the tone for a positive atmosphere. We look for team members who have a passion for customer service and enjoy engaging with people from all walks of life. You’ll be responsible for a range of tasks, such as scheduling reservations at local eateries and entertainment venues, planning events, and assisting patrons with directions and recommendations. Maintaining strong relationships with tenants is key, and you’ll do so by personalizing services that truly meet their unique needs. We value individuals who can handle various responsibilities, from managing mail deliveries to monitoring access within the premises. Your expertise on local attractions will help us provide recommendations that enhance the overall experience for everyone visiting our properties. If you possess 3+ years of customer service experience, are ready to multitask, and embrace the opportunity to lift spirits (and occasionally some boxes), we’d love to meet you! Plus, we offer full-time employees excellent benefits, including medical plans and a company-sponsored 401K. Join us at Planned Companies and make a difference with a smile!

Frequently Asked Questions (FAQs) for Concierge Role at Planned Companies

What is the role of a Concierge at Planned Companies?

The Concierge role at Planned Companies involves greeting and assisting tenants, guests, and vendors, managing deliveries, and providing localized recommendations for restaurants, activities, and services. It's about creating a welcoming environment and ensuring that guests have a smooth and enjoyable experience.