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Medical Assistant

WHO WE ARE 


Planned Parenthood Association of Utah (PPAU) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. We provide high-quality, affordable sexual and reproductive health care for Utahns/people in eight health centers across the state.


At PPAU, care is much more than the health, education, and advocacy services we provide; it’s the way we approach our world with compassion and a constant desire to improve. We care with kindness, respect, and are passionate about helping adults and teens of all genders, sexual orientations, races, religions, ethnicities, abilities, and cultural backgrounds lead healthy lives. 


ABOUT THIS POSITION                                    

The Logan Health Center is looking for a part-time employee (24 hrs week) with potential to add more hours in the future. In a work team environment, performs a variety of clinical and clerical functions. Job duties include all clinical, financial and clerical, facility maintenance, and training of team members, interns/externs, and volunteers. Provides information, within scope of job duties and training, regarding all Planned Parenthood resources, options, and services. Provides quality healthcare and excellent customer service.



Please note: Spanish is preferred, as this is a Bilingual Clinical Assistant.


Monday 10-6,

Tuesday 9-5

Wednesday 9-5


At PPAU, we recognize the importance of language skills in serving our community. Upon passing our Spanish proficiency exam, your hourly pay will increase by $1.00 to reflect this essential contribution



We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.



Job Duties:
  • Participates with team members in identifying and improving systems, activities, behaviors, resolving issues, etc. which result in improving quality services.
  • Ability to communicate with clients in a non-directive manner about all options available to them in the event of an unintended pregnancy and provide continuing care and/or referrals based on the client’s need.
  • Performs routine office duties, including, but not limited to, answering telephones, scheduling appointments, providing referrals, explaining and collecting fees, entering client information into computer, etc.
  • Maintains client electronic record systems and lab results and ensures accurate input of information into the computer system.
  • Interviews clients according to client-centered education methods to obtain and provide information.
  • Provides accurate information to all clients about all FDA approved birth control methods as well as adoption, prenatal and abortion services in accordance with PPAU policy and medical guidelines.
  • Describe the difference between medication and surgical abortion.
  • Performs appropriate lab procedures in accordance with OSHA and universal infection control guidelines. Maintains proficiency in performing CLIA waived tests and phlebotomy.
  • Assists medical provider in the examination and procedure-surgical rooms.


Qualifications:
  • Graduation from high school or equivalent
  • 1+ years experience in a medical setting or other experience with extensive customer service contact; or 0-1 years experience plus post-High School education/certification in a medical or health field, gender studies, social work, family planning, or related field or equivalent combination of education/experience
  • Bilingual English/Spanish ability preferred but not required.
  • Yearly influenza vaccination required unless seeking a medical or religious exemption.


We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone.


The starting pay for this position is $20.00 an hour.



Here is a snapshot of the benefits we provide:

- Affordable medical (Traditional PPO and HDHP options) and dental benefits.

- Voluntary Vision, Accident, Life Insurance, Critical Illness, Identity Protection, and Pet Insurance benefits

- Flexible Spending Account, Health Savings Account, and Dependent Care FSA options.

- Company paid basic life insurance.

- Company paid short term and long term disability coverage.

- 403(b) and Roth plan with 4% employer match.

- Generous PTO

- 11 paid holidays including (1) float holiday and a Birthday Holiday

- Free subscription to CALM

- 8 weeks 100% paid parental leave after one year of service

- Unlimited access to the EAP (Employee Assistants Plan)

- A caring and empowering workplace culture!


 

As a mission-driven agency, PPAU is not only hyper aware of but also deeply invested in putting people first. We welcome, embrace and celebrate all people regardless of gender, gender-identity, age, race, disability, nationality, ethnicity, faith, or sexual orientation.


No matter what experience you have reproductive rights we encourage you to apply. At PPAU we believe that experience comes from a variety of places. We look for individuals who thrive on challenges, are passionate about doing good, and believe that collaboration and diversity are necessary for success.


Show us how your experiences have shaped you and how you can contribute to PPAU in our mission to provide access to high-quality inclusive and comprehensive sexual and reproductive health care services to all people — with respect and compassion;. We can’t wait for you to share with us your personal story!


WHY WORK AT PPAU?


In addition to competitive wages and a comprehensive benefit package, being part of the PPAU team means providing all Utahns with the opportunity to move through their sexual and reproductive lives as safely, confidently, and healthily as possible.

 

Planned Parenthood Association of Utah is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic.

 

Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.   

 

Our Commitment to Inclusion, Diversity, Equity, and Access: PPAU believes sexual health is essential to every person’s overall health and well-being. We are taking focused steps to make progress as an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.



Average salary estimate

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$41600K
$41600K

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What You Should Know About Medical Assistant, Planned Parenthood Association of Utah

Are you a compassionate individual who thrives in a collaborative environment? Planned Parenthood Association of Utah (PPAU) is seeking a dedicated Medical Assistant to join our Logan Health Center team! This part-time position offers 24 hours a week, with the opportunity for more hours in the future. Here at PPAU, we’re more than just a healthcare provider; we’re a mission-driven organization committed to delivering high-quality, affordable sexual and reproductive health care. As a Medical Assistant, your vital role includes a mix of clinical and clerical functions, from scheduling appointments to assisting medical providers during procedures. You’ll be interacting with clients, providing them with information about their health options in a supportive manner. If you are bilingual in English and Spanish, that’s a plus, as we embrace the diverse community we serve! With a starting pay of $20.00 per hour, plus an additional $1.00 once you pass our Spanish proficiency exam, we value our medical team and are proud to offer competitive wages and benefits. Our inclusive workplace culture promotes respect and a strong commitment to community health, making this an excellent opportunity for those who want to make a difference. If you’re ready to be part of an organization that values diversity and advocacy for better health outcomes, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Medical Assistant Role at Planned Parenthood Association of Utah
What are the responsibilities of a Medical Assistant at Planned Parenthood Association of Utah?

As a Medical Assistant at Planned Parenthood Association of Utah, your responsibilities include performing clinical and clerical tasks such as patient interviews, scheduling appointments, maintaining electronic records, assisting with lab procedures, and providing information related to reproductive health services. You will ensure a welcoming environment that respects client confidentiality and dignity while helping them navigate their healthcare options.

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What qualifications do I need to apply for the Medical Assistant position at PPAU?

To apply for the Medical Assistant position at Planned Parenthood Association of Utah, you should have a high school diploma or equivalent. While one year of experience in a medical setting is preferred, candidates with relevant post-secondary education or a combination of education and experience are also encouraged to apply. Additionally, bilingual English/Spanish skills are preferred but not mandatory, demonstrating our commitment to serve a diverse community.

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What are the working hours for a Medical Assistant at the Logan Health Center?

The Medical Assistant position at Planned Parenthood Association of Utah's Logan Health Center generally involves working part-time, specifically 24 hours a week. The standard shifts are Monday from 10 AM to 6 PM, Tuesday and Wednesday from 9 AM to 5 PM. This schedule allows potential for additional hours in the future, accommodating various personal and professional commitments.

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How does PPAU support diversity and inclusion in hiring for the Medical Assistant role?

At Planned Parenthood Association of Utah, we are deeply committed to building an inclusive workplace that reflects the diversity of our communities. We strongly encourage individuals from varied backgrounds, including people of color and members of the LGBTQ+ community, to apply for the Medical Assistant role. We believe diverse experiences lead to stronger teams and better healthcare solutions.

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What benefits do Medical Assistants at PPAU receive?

Medical Assistants at Planned Parenthood Association of Utah are offered a comprehensive benefits package, including affordable medical and dental coverage, life insurance, a retirement plan with employer matching, generous paid time off, and additional perks such as free subscription to CALM and parental leave after one year of service. Our focus on employee wellness and work-life balance ensures you’re supported both professionally and personally.

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Common Interview Questions for Medical Assistant
Can you describe a time when you provided excellent customer service in a medical setting?

When answering this question, provide a specific example that highlights your communication skills and ability to empathize with patients. Discuss the situation, your actions, and the positive outcome. Emphasize your understanding of patient confidentiality and the importance of creating a supportive environment.

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How do you handle stressful situations in a fast-paced healthcare environment?

You could mention techniques such as prioritizing tasks, staying calm under pressure, and relying on strong teamwork. Give an example of a stressful situation you've encountered and the strategies you used to manage it effectively.

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What do you know about reproductive health services and why is it important?

Discuss your understanding of various reproductive health services, such as contraception, STI testing, and pregnancy options. Highlight how access to these services contributes to overall health and empowers individuals to make informed choices about their well-being.

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What is your experience with electronic health record systems?

Share any specific experience you have with electronic health records, mentioning the systems you’ve used and how you handle patient data entry and management. Attention to detail and data accuracy is crucial in this role, so emphasize any relevant skills or training.

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How do you approach patient education on sensitive topics?

In your response, focus on the importance of being compassionate and respectful while providing factual information. Share a technique you use to ensure patients feel comfortable discussing sensitive topics, and provide an example of how you delivered education in a past role.

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What is your experience with phlebotomy and lab procedures?

Discuss your training or experience with phlebotomy and any relevant certifications. Highlight how you adhere to infection control guidelines and your approach to ensuring patient comfort during lab procedures.

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Why do you want to work for Planned Parenthood Association of Utah?

Express your passion for the mission of PPAU and your desire to support sexual and reproductive health in the community. Mention any personal experiences or values that align with the agency’s work in providing inclusive and comprehensive healthcare.

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How would you handle a disagreement with a team member?

Provide an approach that emphasizes open communication and resolution. Describe a situation where you effectively worked through a disagreement, ensuring that the focus remained on patient care and team collaboration.

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What strategies do you use for time management in busy environments?

Discuss techniques such as creating to-do lists, prioritizing tasks, and effective delegation when possible. Give a specific example of how these strategies contributed to a successful outcome in a previous role.

Join Rise to see the full answer
How can you contribute to a culture of diversity and inclusion at PPAU?

Share your understanding and commitment to creating an inclusive environment where all clients feel respected, regardless of their background. Discuss any past experiences working with diverse populations and how you actively promote inclusion in the workplace.

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TEAM SIZE
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EMPLOYMENT TYPE
Part-time, on-site
DATE POSTED
January 5, 2025

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