Medical Billing/Account Associate

WHO WE ARE 

Planned Parenthood Association of Utah (PPAU) is a non-profit family planning agency and a leader in sexual and reproductive healthcare, advocacy, and education in the state of Utah. We provide high-quality, affordable sexual and reproductive health care for Utahns/people in eight health centers across the state.

At PPAU, care is much more than the health, education, and advocacy services we provide; it’s the way we approach our world with compassion and a constant desire to improve. We care with kindness, respect, and are passionate about helping adults and teens of all genders, sexual orientations, races, religions, ethnicities, abilities, and cultural backgrounds lead healthy lives. 

Position Summary:

Under the general direction of the Controller, the Billing/Accounting Associate will assist in the overall efficient functioning of the billing department, including processing third party insurance billing as well as assisting with Accounts Receivable management. 

This position is full-time

We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply. 

• Responsible for preparation of PPAU’s third party billings, including Medicaid, private insurance, and other payers.
• Ensure accurate and timely preparation and submission of billing information and posting payments received.
• Monitor unpaid claims and follow-up or re-bill as needed to ensure timely payment.
• Possess a strong working knowledge of CPT and ICD-10 coding.
• Records EOB payment balances to deposits daily and balances payments with account balances.
• Works and sends out Responsible Collections statements bi-weekly. As accounts age, takes appropriate action, such as: sending statements, adjusting balances from system, changing balance owed to bad debt, processing patient refunds as needed, etc.
• Promptly responds to clients billing inquiries and resolves client questions and concerns.
• Negotiates payment schedules and other options with clients to reduce overdue accounts.
• Asks questions and works with clinical staff to be part of a more effective team.
• Incorporates client satisfaction into all aspects of billing activities.
• Participates with the CFO and finance team on analyzing Revenue Cycle data and recommends changes to improve workflow efficiencies.

• Maintain open lines of communication.
• Address problems positively and listens non-defensively.
• Represent PPAU in a professional and positive manner when dealing with clients, the public, volunteers, interns/externs, donors, and other staff, demonstrating a commitment to quality healthcare and excellent customer service.
• Participate with team members in identifying and improving systems, activities, behaviors, resolving issues, etc. which result in improving quality services. 
• Maintain confidentiality according to HIPAA and to PPAU policy.
• Attend and participate in all required meetings and training sessions.
• Participate in annual team review process.
• Understand their responsibility and participates in assuring productivity levels are maintained.
• Demonstrate respect for diversity in daily activities.
• Meet PPAU standards for performance measures and attendance/punctuality.
• Must have the highest integrity, be diplomatic, analytical, and possess sound judgment.
• Perform other duties as required or requested.

• High School diploma or equivalent.
• 1+ years accounting experience and/or education.
• Medical billing experience required.
• Experience with Electronic Health Record systems and Clearinghouse billing preferred.

We deeply care about our employees and are proud of our commitment and investment in our team. We prioritize wages and benefits and always keep the employee experience in mind as we work to create a quality work-life balance for everyone.

The starting pay range for this position is $21.50 - $23.00 an hour.

Here is a snapshot of the benefits we provide:

- Affordable medical (Traditional PPO and HDHP options) and dental benefits.

- Voluntary Vision, Accident, Life Insurance, Critical Illness, Identity Protection, and Pet Insurance benefits

- Flexible Spending Account, Health Savings Account, and Dependent Care FSA options.

- Company paid basic life insurance.

- Company paid short term and long term disability coverage.

- 403(b) and Roth plan with 4% employer match.

- Generous PTO

- 11 paid holidays including (1) float holiday and a Birthday Holiday

- Free subscription to CALM

- 8 weeks 100% paid parental leave after one year of service

- Unlimited access to the EAP (Employee Assistants Plan)

- A caring and empowering workplace culture!

As a mission-driven agency, PPAU is not only hyper aware of but also deeply invested in putting people first. We welcome, embrace and celebrate all people regardless of gender, gender-identity, age, race, disability, nationality, ethnicity, faith, or sexual orientation.

No matter what experience you have reproductive rights we encourage you to apply. At PPAU we believe that experience comes from a variety of places. We look for individuals who thrive on challenges, are passionate about doing good, and believe that collaboration and diversity are necessary for success.

Show us how your experiences have shaped you and how you can contribute to PPAU in our mission to provide access to high-quality inclusive and comprehensive sexual and reproductive health care services to all people — with respect and compassion;. We can’t wait for you to share with us your personal story!

WHY WORK AT PPAU?

In addition to competitive wages and a comprehensive benefit package, being part of the PPAU team means providing all Utahns with the opportunity to move through their sexual and reproductive lives as safely, confidently, and healthily as possible.

Planned Parenthood Association of Utah is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic.

Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.   

Our Commitment to Inclusion, Diversity, Equity, and Access: PPAU believes sexual health is essential to every person’s overall health and well-being. We are taking focused steps to make progress as an organization that better reflects our patients and embodies cultural humility. We are wholeheartedly committed to this work.