Front Desk Medical Assistant

As a Front Desk Medical Assistant at Planned Parenthood of South, East and North Florida in Jacksonville, you will handle various administrative duties such as answering phones, scheduling appointments, and maintaining accurate health center records. Additionally, you will assist patients with non-judgmental options regarding their reproductive health and perform key intake procedures while supporting our healthcare team with basic lab work and recordkeeping tasks.

To qualify for the Front Desk Medical Assistant position at Planned Parenthood of South, East and North Florida, applicants should preferably have over two years of experience in a medical office setting, hold a Medical Assistant certification, and exhibit excellent customer service skills. Bilingual candidates, particularly those fluent in Spanish, are highly encouraged to apply. An understanding of HIPAA regulations and some experience with electronic health records are also beneficial.

As a Front Desk Medical Assistant in Jacksonville with Planned Parenthood, you will undergo extensive training that includes both online modules and shadowing experienced staff before starting your role. This training is designed to familiarize you with our procedures, policies, and the supportive environment we aim to create for both patients and staff.

The ideal Front Desk Medical Assistant at Planned Parenthood of South, East and North Florida should embody our values of respect, teamwork, and accountability. We seek individuals who are conscientious, friendly, and dedicated to providing compassionate care to a diverse patient population, demonstrating a commitment to our mission of reproductive self-determination and healthcare access for all.

Working as a Front Desk Medical Assistant at Planned Parenthood in Jacksonville comes with a competitive compensation rate starting at $17.00/hour, alongside a generous benefits package including paid time off, holiday pay, and participation in a 403b retirement plan after the eligibility period. You will also have immediate access to accrued paid time off after 90 days of employment.

When discussing your experience in a healthcare setting, focus on specific tasks you managed that relate to the role at Planned Parenthood. Mention your responsibilities such as scheduling, patient communication, and familiarity with medical documentation. Be sure to highlight any instances where you demonstrated excellent customer service or handled sensitive information.

If asked about handling difficult patients, share specific strategies such as remaining calm, listening actively, and finding solutions to their concerns. Highlight the importance of empathy and communication, particularly in a sensitive environment like healthcare, and any real-life examples where you successfully defused a situation.

Discuss Planned Parenthood's commitment to providing accessible and high-quality reproductive health care. Emphasize the importance of reproductive rights and the organization's efforts to support diverse communities. Convey your understanding of how this mission aligns with your values and motivates your desire to work with the organization.

To ensure accurate recordkeeping, explain your methods such as checking information against established guidelines, maintaining organized files, and regularly reviewing and updating records. Stress your attention to detail and commitment to confidentiality, especially in regard to HIPAA regulations.

If asked about prioritizing tasks, describe your approach to handle more urgent matters first, such as patient inquiries and appointment scheduling, while ensuring that other responsibilities like paperwork are also addressed efficiently. Talk about maintaining a systematic workflow and adapting quickly to changing situations.

Share a specific example from your background where you went above and beyond to provide customer service. Focus on the situation, the actions you took, and the positive outcome that resulted. Highlight how your actions contributed to a positive patient experience.

When discussing the importance of a supportive team environment, mention how teamwork enhances patient care and boosts employee morale. Highlight your belief that collaboration leads to better problem-solving and facilitates a patient-centered approach vital in healthcare.

In answering this question, mention challenges such as managing a high volume of patients, navigating sensitive conversations, or dealing with technology issues. Illustrate how you would address these challenges with effective communication, time management strategies, and seeking support when needed.

Explain how you stay informed about changes in healthcare regulations by regularly attending training sessions, following industry news, and referring to credible online resources. Stress your commitment to ensuring compliance, especially concerning HIPAA regulations to protect patient privacy.

Discuss qualities such as strong communication and interpersonal skills, attention to detail, empathy, and adaptability. Emphasize the importance of being team-oriented, professional, and committed to providing quality care to diverse patient populations in a challenging environment.