Job details

IT Manager/Network Administrator

Planned Parenthood Pasadena & San Gabriel Valley (PPPSGV) has been proudly serving our community since 1933 and is one of the original Planned Parenthood affiliates in the nation.

We provide reproductive health care, health education and advocacy from our five health centers in Alhambra, Baldwin Park, Glendora, Highland Park, and Pasadena, in addition to our telehealth clinic. We strive to ensure the sexual and reproductive health services we provide align with the needs of the communities we serve. Our service area extends from Glendora to Glendale and from the San Gabriel mountains to the San Bernardino freeway, home to 24 communities and a diverse population of 1.4 million people.

Today, PPPSGV sees over 60,000 patient visits per year and delivers over 15,000 opportunities for sex and relationship education in our schools and colleges.

We offer safe and legal abortions. We are committed to providing accurate, non-judgmental care and resources by helping our patients overcome financial, transportation, and other barriers to care. In addition, we work with abortion funds and practical support network to support our patients. Our abortion care has increased every year since 2018 with an average of 3,500 abortions per year. We saw close to 4,000 abortion patients in 2022 alone, approximately 59 were out-of-state patients.

The IT Manager/Network Administrator will provide a deep and broad network and server skillset to support and strengthen the infrastructure. Support a stable and secure operation of all technology related services, software and equipment, including servers, firewalls, switches and telecommunications equipment to meet the strategic plans set forth by the agency.

As an IT Manager/Network Administrator, you will save lives while you:

Network and Infrastructure:
Ensure reliable connectivity of all electronic communication systems: Site to site (SD-WAN), between partners (IPSEC VPN), and outside agencies (Internet.) Internally via Wi-Fi and Ethernet
Manage all firewalls (policies, routes, and security services; IDS, Sandboxing, and Application blocking) and switches (VLANs and ACLs.)
Full lifecycle management of networking equipment: acquisition, implementation, maintenance, and decommissioning
Track, analyze, monitor the network, and resolve all technical problems with timely resolution
Install, test, deploy, monitor, maintain, troubleshoot and upgrade servers including database, print, backup, and production servers
Co-manage cabling infrastructure including Ethernet, Fiber, Coax, and Analog as well as patch panels and conduit (with the IT Administrator)
Identify and resolve security incidents in a timely manner, collaboratively with the IT director and external vendors, to ensure the safety and security of our data and staff
Develop, strengthen, and implement cybersecurity solutions and measures to protect information.
Monitor Business Continuity and Disaster Recovery processes including job creation, job history monitoring, and restore testing

Administrative Responsibilities:
Ensure all technical documentation (SharePoint Wiki’s, How-To’s, Network Diagrams) are updated in a timely manner
Participate in internal and external workgroups as required
Change Management: Update and track all system changes using best practices
Innovation: Remain up to date on current network and server trends and make recommendations as required
Assist Security Officer in maintaining network connectivity for Physical Security infrastructure (alarm systems, key-card door access, and Security Cameras/NVRs.)

Financial Responsibilities:
Coordinate purchasing of IT equipment (network and server) for all locations to include determining needs, pricing, ordering, and tracking
Identify alternate ways to achieve savings within the organization, via new product recommendations and vendor identification
Assist IT Director with preparation of the annual IT budget, particularly with pricing and timing of projects. As well as providing technical documentation for grant requests

Level 2 Support:
Provide backup support to IT staff for complex helpdesk tickets
Demonstrate high customer service standards for service, maintaining a client-centered model for providing solutions and support
Provide training and guidance to other IT staff after tickets are elevated to Level 2, where appropriate

Non-Essential Functions:
Comply with PPPSGVs Code of Conduct and maintain the highest level of professional and ethical standards and act in compliance with both the letter and spirit of all applicable laws and regulations
Perform other duties as assigned

We are looking for the following:

Education:
High School level education and above are welcomed to apply

Experience:
At least five years related work experience as a system or network administrator supporting a distributed network
Strong technical knowledge of server operating systems, including Windows Server, Hyper-V, and Nutanix AOS + AHV
Strong technical knowledge of networking fundamentals (DNS, DHCP, IP Sub-netting, VLANs) and LAN/WAN hardware (firewalls, switches, and SD-WAN platforms)
Comprehensive experience in successfully troubleshooting and resolving network, server hardware, and software issues
Comprehensive experience with virtual desktop infrastructure (VDI)
Technical knowledge of current network hardware, protocols, and standards.
Experience in healthcare IT strongly preferred
Cybersecurity experience strongly preferred, including ability to identify and resolve cybersecurity threats

Other:
Effectively communicate in writing and verbally with end users and vendors, including about system and data issues
Excellent customer service skills and commitment to consistently providing the highest level of customer satisfaction
Think critically and provide proactive solutions to emerging issues
Self-motivated and committed to continuous learning and development
Keen attention to detail and strong organizational skills
Effectively prioritize, meet deadlines and execute tasks in a fast-paced environment
Lift and transport moderately heavy objects, such as computers, switches, and firewalls
Travel throughout service area
Work flexible hours, including weekends and evenings, and locations within service area as required
Work on-call hours as scheduled
Respond at all hours to urgent, mission-critical technology issues
Commitment to and support for the mission and goals of Planned Parenthood, including but not limited to, increasing access to abortion and decreasing abortion stigma
Commitment to quality healthcare
Commitment to personal and/or organizational Diversity, Equity and Inclusion work, including the proficiency and/or strong willingness to use non-binary pronouns

$100,000 - $140,000 a year

The hiring rate for this position is: $100k - $140 /year + Medical, Dental, Vision, 401k Matching Program, Premium CALM account, holidays, paid time off, and more

PPPSGV is committed to fostering an inclusive and diverse workplace. We offer a series of workshops during employee onboarding and throughout the year. We also provide additional opportunities to get involved in our diversity, equity, and inclusion (DEI) work through various task forces, conferences, and staff retreats.

We are a prominent team of passionate health experts who adhere to the highest standards as we collaborate and care for people without judgment. As we stand in solidarity with communities of color, we demand greater diversity, equity and inclusion (DEI) within our organization.

Join our team and be part of a powerful movement to shape the future of sexual and reproductive health!

“We are Planned Parenthood Pasadena & San Gabriel Valley”, for more information about our affiliate, please visit: We are Planned Parenthood Pasadena & San Gabriel Valley! (youtube.com)

For additional career opportunities, please visit our careers page: Careers at PPPSGV | Planned Parenthood Pasadena & San Gabriel Valley

Planned Parenthood Pasadena & San Gabriel Valley is an Equal Opportunity Employer.

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What You Should Know About IT Manager/Network Administrator, Planned Parenthood Pasadena and San Gabriel Valley, Inc.

Join the dynamic team at Planned Parenthood Pasadena & San Gabriel Valley (PPPSGV) as an IT Manager/Network Administrator! With a commitment to providing comprehensive reproductive healthcare services since 1933, we’re looking for someone who will not only manage our network infrastructure but also contribute to saving lives every day. In this role, you’ll ensure that our electronic communication systems remain reliable and secure for our five health centers and telehealth clinic. From managing firewalls and switches to overseeing the full lifecycle of networking equipment, your expertise will help support our mission in serving over 60,000 patients each year. You’ll tackle challenges head-on, troubleshoot issues, and implement cybersecurity measures to safeguard our data and staff. Collaboration is key, as you will work closely with our IT director and team. We value innovation and continuous learning, and you’ll have the chance to recommend improvements and keep abreast of the latest tech trends. Furthermore, our competitive salary range of $100,000 - $140,000, along with our commitment to diversity, equity, and inclusion, makes PPPSGV a fantastic place to grow your career. Bring your passion for technology and healthcare to our organization, and help us make a difference in the lives of individuals in our communities!

Frequently Asked Questions (FAQs) for IT Manager/Network Administrator Role at Planned Parenthood Pasadena and San Gabriel Valley, Inc.

What are the responsibilities of the IT Manager/Network Administrator at Planned Parenthood Pasadena & San Gabriel Valley?

As the IT Manager/Network Administrator at Planned Parenthood Pasadena & San Gabriel Valley, you’ll oversee a wide range of responsibilities including managing network connectivity, ensuring the security of our systems, and troubleshooting technical problems across various platforms. You will also handle the full lifecycle management of networking equipment, maintain servers, monitor business continuity, and implement various cybersecurity measures to safeguard our operations.