Job details

Player Services Clerk

Department: Player Services

Division: Commerce / WinStar

Job Title: Player Services Clerk

General Description: The clerk assist patrons at the Kiosk creating New accounts or reprints of existing accounts, or pin resets. May be required on occasions to manually input guest information into Casino Management System, issue player cards, enrolls guest in promotions, issuing complimentary gifts, and provides quality customer service.

Supervision Received: Player Services Supervisor

Supervision Exercised: None

Essential Job Functions:

Welcome and greet patrons into Players Club/Kiosk locations to ensure guest awareness
Inform customers of our promotions, card benefits, while providing excellent customer service. Explain point reward system and the different award levels and gifts available based on their usage
Determine complimentary worthiness of card play using established guidelines and guest point total listed in Casino Management system.
Create Player’s Club Cards using Kiosk or entering customer data into computer system capturing information such as Name, Address, Telephone Number, Email Address and Gender in order to track game play for gifts, promotional participation, and to increase membership
Answer basic customer questions concerning gaming machines, table games, and promotional events (e.g. downloadable credits, flash play, win/loss statements, customer mailings, table games available, and promotional events occurring)
Update patron information using ACSC system and casino based facility software typing accurately
Perform other duties as assigned

Minimum Qualifications

Education:

High School Diploma / GED required.

Knowledge, Skills and Abilities:

Must be able to work various hours as needed including weekends and holidays
Must have basic knowledge of Microsoft Office Suite
Must have good oral communication skills
Must be able to type twenty-five (25) words per minutes
Must be team oriented

Training and Experience:

Customer services experience preferred

Licenses/Certifications/Other:

Be able to pass a background check and receive a gaming license from the Chickasaw Nation Office of the Gaming Commission as required to work in gaming operations.
Complete pre-employment drug test with a negative result.
Must be able to successfully complete Title 31 training.

Physical Requirements:

Must be able to stand, walk, bend and turn frequently for extended periods of time
Must be able to stand and work at a computer for extended periods of time
Requires eye/hand coordination and manual dexterity; requires normal vision/hearing range and basic math skills in order to perform assigned job duties correctly

Work Environment:

The work environment may require exposure to second hand smoke, flashing lights, and loud noises; require exposure to hostile and emotionally disturbed people, and may experience extreme weather conditions on the job as well as on the way to and from specific job sites. May work in areas where temperatures fluctuate, have poor ventilation or areas where smoking may be allowed, and have to work in high traffic areas or places where people congregate. Must be able to work with the public with ability to handle difficult situations.

Job Type: Part-time

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Shift:

10 hour shift
8 hour shift
Day shift
Evening shift
Night shift

Weekly day range:

Every weekend
Weekend availability

Work setting:

In-person

Application Question(s):

Are you willing to undergo a background check, in accordance with local laws and regulations?
I understand that the Chickasaw Nation has a no tolerance policy of drugs and alcohol, and this includes the use of medicinal marijuana. As a sovereign Nation, State law does not apply to the Chickasaw Nation, and therefore the use of marijuana is illegal and is not acceptable for employees.

Education: