Receptionist (Full Time)

The key responsibilities of the Receptionist (Full Time) at Plaza Healthcare include welcoming visitors in a professional manner, answering and directing phone calls, scheduling appointments, and performing a variety of administrative tasks. This role is crucial for maintaining smooth operations and enhancing the first impression of our skilled nursing facility.

To qualify for the Receptionist (Full Time) position at Plaza Healthcare, candidates should have a high school diploma or equivalent, with prior experience as a receptionist or in a similar role preferred. Strong verbal and written communication skills, organizational capabilities, and proficiency in office software are also essential for success in this role.

Plaza Healthcare offers a comprehensive benefits package for Receptionists, which includes subsidized health, dental, and vision insurance, a Paid Time Off and Sick Time Program, and an employee referral bonus program. Additionally, employees can enjoy complimentary meals and drinks during shifts at our on-site 50’s Diner restaurant.

While prior experience as a receptionist or in a similar administrative role is preferred, Plaza Healthcare also values motivated candidates who are eager to learn. If you possess excellent communication skills and a friendly demeanor, we encourage you to apply even if your experience is limited.

Plaza Healthcare is committed to the professional growth of its employees, including Receptionists. We foster a fun and family-oriented work environment where employees are encouraged to take on new challenges and responsibilities, and additional training and advancement opportunities are readily available.

In your response, highlight your organizational abilities, communication skills, and multitasking experience. Mention how these skills contribute to creating a welcoming atmosphere and ensure efficient operations in a fast-paced environment.

Use the STAR method (Situation, Task, Action, Result) to demonstrate your problem-solving skills. Describe a specific scenario where you effectively managed a challenging interaction, and emphasize your patience and professionalism throughout.

Explain your approach to prioritization, such as assessing urgency and importance. Share examples of techniques you use to stay organized and efficient, ensuring that critical tasks are handled promptly.

Discuss the importance of a Receptionist in creating first impressions, managing patient interactions, and coordinating communications among staff. Emphasize your understanding of the unique challenges faced in a healthcare setting.

Share your strategies for effective communication and conflict resolution. Discuss how you would reach out to the parties involved, offer solutions, and take the right steps to ensure all appointments are managed smoothly.

Describe your passion for helping others, your commitment to providing excellent service, and any previous experiences that reinforce your enthusiasm for working in a healthcare setting. Connect this motivation to the values of Plaza Healthcare.

Discuss your understanding of privacy rules and regulations, such as HIPAA. Emphasize your commitment to safeguarding sensitive information and the practices you would implement to ensure confidentiality.

Reflect on the personal satisfaction you derive from assisting others and being a vital part of a team. Mention how uplifting interactions with visitors and contributing to a positive work environment motivate you.

Provide examples that illustrate your ability to remain focused under pressure. Talk about specific techniques you use to stay organized and how you maintain positive energy in a bustling environment.

Express your admiration for Plaza Healthcare's commitment to exceptional care and its vibrant work culture. Share how you align with the company's values and your eagerness to contribute to its legacy of excellence.