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Relationship Manager I - Business Banking - job 1 of 3

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Relationship Manager I - Business Banking within PNC's Business Banking organization, you will be based in our Phoenix Market.

Job Description

  • Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals. Typically works with clients with basic levels of risk and complexity of needs. Generally works with higher degree of supervision.
  • With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet. Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
  • Manages risk/return and drives quality for new and/or existing clients. Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
  • Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being. Focuses on increasing client engagement and loyalty.
  • Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience. Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services. Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
  • As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Book Of Business, Client Relationship Building, Credit, Credit Products, Customer Engagement, Decision Making, Financial Analysis, Identifying Sales Opportunities

Competencies

Business Acumen, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Prospecting., Selling., Tech Savvy

Work Experience

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)


PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Relationship Manager I - Business Banking, PNC

As a Relationship Manager I - Business Banking at PNC in Phoenix, you will play a vital role in helping our clients navigate their financial journeys. In this position, you'll manage relationships with existing and new clients, striving to enhance their experience while also strengthening business growth strategies. You'll work closely with clients that exhibit basic risk and complexity needs, helping to acquire and retain valuable relationships that contribute to revenue generation. Your responsibilities will include providing insights that focus on client needs and financial well-being, while leveraging PNC’s full range of banking products to help them achieve their goals. Additionally, your expertise in assessing and managing different types of risk will be essential in this role, as you'll be tasked with mitigating concerns like credit and operational risks. With a strong focus on building effective networks both within the community and industry, you'll actively be seeking new clients while deepening existing relationships. To thrive in this position, a customer-focused mindset and the ability to align solutions with client needs will be key. If you enjoy building relationships and have a flair for creating customized financial solutions, this job at PNC might be the perfect fit for you!

Frequently Asked Questions (FAQs) for Relationship Manager I - Business Banking Role at PNC
What are the main responsibilities of a Relationship Manager I - Business Banking at PNC?

As a Relationship Manager I - Business Banking at PNC, your primary responsibilities include managing client relationships to grow sales and revenue. You will acquire and expand client relationships, origination of credit products, and provide tailored insights based on clients' financial needs. Additionally, you will identify and mitigate risks while leveraging PNC's service offerings to enhance client engagement and loyalty.

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What qualifications are needed for the Relationship Manager I - Business Banking position at PNC?

To qualify for the Relationship Manager I - Business Banking role at PNC, candidates typically need a bachelor’s degree along with at least 3 years of relevant industry experience. Strong skills in client relationship building, financial analysis, and credit risk management are also preferred. Certifications may be beneficial but are not required.

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How does PNC support the professional growth of Relationship Managers?

PNC is committed to the professional development of its employees, including Relationship Managers. Supporting resources such as educational assistance programs, mentorship opportunities, and a variety of training modules are provided to help employees grow their skills and advance their careers within the organization.

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What skills are important for a successful Relationship Manager I - Business Banking at PNC?

Successful Relationship Managers I - Business Banking at PNC possess strong business acumen, effective communication skills, and decision-making capabilities. Being tech-savvy, having the ability to build and maintain client relationships, as well as understanding customer engagement strategies are vital to achieving success in this position.

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What can I expect in terms of work culture as a Relationship Manager I - Business Banking at PNC?

As a Relationship Manager I - Business Banking at PNC, you can expect a collaborative and inclusive work culture. PNC values its employees and strives to create a workplace where everyone feels respected, valued and has the opportunity to contribute to the company's success.

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Common Interview Questions for Relationship Manager I - Business Banking
What strategies do you use to manage client relationships effectively?

A strong strategy for managing client relationships involves regular communication, understanding each client’s unique needs and pain points, and providing tailored solutions that drive engagement. It’s important to leverage CRM tools for tracking interactions and to schedule consistent follow-ups to maintain a healthy relationship.

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How do you handle risk assessment in relationship management?

In relationship management, handling risk involves a thorough understanding of the client's financial profile and identifying potential risks like credit defaults or operational mishaps. By implementing a systematic approach to risk assessment, including frequent reviews of their financial agreements and proactive communication, I ensure that risks are mitigated effectively.

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Can you provide an example of how you've successfully generated new business?

Certainly! In my previous role, I was responsible for analyzing market trends and identifying under-served sectors. By networking in the community and offering tailored banking solutions, I successfully brought several new clients onboard, which resulted in a 20% increase in revenue for the business segment.

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What tools do you use to identify sales opportunities?

I utilize various tools such as CRM software, financial analysis platforms, and market research reports to identify potential sales opportunities. These tools help me understand customer behavior, track interactions, and analyze financial data, allowing me to approach clients with informed suggestions.

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How would you describe your negotiation style?

My negotiation style is collaborative and centered around understanding client needs. I believe in creating win-win situations by thoroughly preparing for discussions and employing active listening to address client concerns while proactively presenting solutions that meet both parties' interests.

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How do you prioritize tasks when managing a portfolio of clients?

To prioritize tasks, I typically assess the urgency and impact of each task. I utilize task management tools to keep track of deadlines and ensure that high-priority clients receive the attention they need to drive engagement and satisfaction without neglecting other relationships.

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What role does client feedback play in your approach to relationship management?

Client feedback is invaluable as it provides direct insights into their experiences and expectations. I actively solicit feedback through regular check-ins and surveys, which guide me in refining my approach and aligning our services to better meet their needs.

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Describe a scenario where you had to resolve a conflict with a client.

In one instance, a client expressed dissatisfaction with a service delay. I promptly arranged a meeting to discuss their concerns, listened to their viewpoint, and coordinated with our internal teams to ensure a swift resolution. By communicating transparently and following up, I was able to restore their trust and loyalty.

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How do you keep up with industry trends in banking?

I stay engaged with industry trends by subscribing to financial publications, attending relevant webinars and networking events, and participating in professional organizations. This continuous learning helps me provide clients with the most current insights and recommendations.

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Why do you want to work as a Relationship Manager I - Business Banking at PNC?

I am excited about the opportunity to work at PNC because of its strong commitment to customer service and community engagement. I believe in PNC's mission of delivering personalized solutions to clients and would love to contribute to the positive impact you've made in the banking sector.

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DATE POSTED
April 18, 2025

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