Site Reliability Engineer (SRE)

For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. 

With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.

For more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.

Site Reliability Engineer (SRE) Responsibilities:

• Contribute technically to a team focused on applying software engineering practices to operations at scale.

• Monitor and report on service level objectives for applications services, working with business and product owners to establish key performance indicators.

• Participate in technical training events, game day scenarios, and engineering spikes.

• Provide support for a wide range of applications, with a focus on increasing automation, repeatability, and consistency.

• Create and maintain monitoring technologies and processes to improve visibility into application performance and business metrics, while ensuring manageable operational workload.

• Promote healthy software development practices.

• Conduct persistent testing of application and infrastructure resiliency under various error conditions.

• Collaborate with security engineers to develop plans and automation for proactive response to new risks and vulnerabilities.

• Collaborate with internal teams to ensure operational development solutions meet business requirements.

• Provide architectural and practical guidance to software development to improve resiliency, efficiency, performance, and costs.

• Develop, communicate, and monitor standard processes to promote the long-term sustainability and health of operational development tasks.

• Collaborate with feature/service-oriented development teams. 

Qualifications:

• Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, MIS, or related discipline.

• Prior relevant software development/architecture experience.

• Hands-on experience in a DevOps or System Administration role.

• Experience building and supporting cloud-based solutions.

• Proficiency in one or more programming languages such as C, C++, Java, Python, Go, Perl, or Ruby.

• Experience working with configuration management and deployment automation tools like Chef, Terraform, Puppet, or Ansible.

• Experience with Windows (2003/2008/2012) and Linux administration.

• Knowledge of the Software Development Life Cycle, with experience working in QA and beta environments.

• Proficiency in cloud computing concepts and on-premise infrastructure.

• Experience working with Azure cloud infrastructure and services is preferred.

• Experience with virtualization and container solutions like Docker, Kubernetes, and ECS is preferred.

• Understanding of diverse infrastructure platforms and concepts.

• Understanding of the Agile software development methodology.

• Knowledge of standard production practices, including change management.

• Ability to debug and optimize code and automate routine tasks.

• Systematic problem-solving approach, strong communication skills, and a sense of ownership and drive.  

 Nice to Have:

• Troubleshooting experience with diverse hosting technologies, such as web server platforms, Java application platforms, operating systems, network components, virtualization technologies, and database platforms.

• Proficiency in Linux, including experience compiling your own kernel, tracing syscalls, understanding TCP, and familiarity with sysvinit/runit/systemd.

• Knowledge of Open Source software and contributions to the open-source community.

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It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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